# Trading disabled on my account
**URL:** https://community.deriv.com/t/trading-disabled-on-my-account/79735
**Category:** FAQ
**Created:** [February 19, 2024, 9:37am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735 "2024-02-19T09:37:15Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@bendays-abyeing-2](https://community.deriv.com/u/bendays-abyeing-2)
#### Post date: [February 19, 2024, 9:37am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/1 "2024-02-19T09:37:15Z")
Hello
I logged in successfully to the new server but now it’s says trading disabled. Account
---
### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [February 19, 2024, 3:24pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/2 "2024-02-19T15:24:36Z")
Hello @bendays-abyeing-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@casters-aieries-2](https://community.deriv.com/u/casters-aieries-2)
#### Post date: [April 4, 2024, 8:58am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/3 "2024-04-04T08:58:21Z")
Hi also getting the same error
---
### Author:  [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [April 6, 2024, 10:48am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/4 "2024-04-06T10:48:57Z")
Hello @casters-aieries-2,
We’re truly sorry for the inconvenience.
To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.
We’re here to help and would be delighted to assist you further. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@affable-acanthi-2](https://community.deriv.com/u/affable-acanthi-2)
#### Post date: [April 11, 2024, 7:26am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/5 "2024-04-11T07:26:57Z")
I logged in successfully to my Financial account on MT5. But keep seeing ’ trading disabled on my account" whenever i want to place a trade. Please i need this to be resolved as soon as posssible.
---
### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [April 11, 2024, 7:37pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/6 "2024-04-11T19:37:11Z")
Hello @affable-acanthi-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@bargees-aginner-2](https://community.deriv.com/u/bargees-aginner-2)
#### Post date: [May 9, 2024, 9:57pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/7 "2024-05-09T21:57:50Z")
Mine is saying the same
---
### Author:  [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [May 19, 2024, 7:59am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/8 "2024-05-19T07:59:56Z")
Hi @bargees-aginner-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@araujia-abience-2](https://community.deriv.com/u/araujia-abience-2)
#### Post date: [May 29, 2024, 2:33pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/9 "2024-05-29T14:33:01Z")
Dear Support
I’m facing the same error above mentioned.
2024.05.29 10:14:15.624 trading has been disabled - disabled on server
---
### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [May 29, 2024, 3:24pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/10 "2024-05-29T15:24:13Z")
Hi @araujia-abience-2, thank you for joining the community!
Please note that newly created MT5 accounts are activated for trading only after the initial transfer of funds. To initiate a fund transfer to your MT5 account, please follow [this link](https://app.deriv/.com/cashier/account-transfer).
Our team has also reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@alanyls-aisling-2](https://community.deriv.com/u/alanyls-aisling-2)
#### Post date: [May 29, 2024, 6:52pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/11 "2024-05-29T18:52:04Z")
Trading disabled my account
Please i need it to be rectified 🙏🏾
---
### Author:  [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [May 30, 2024, 2:39am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/12 "2024-05-30T02:39:39Z")
Hi @alanyls-aisling-2, thank you for joining our community! In regards to your MT5 account, kindly note that you would have to transfer your funds from your Deriv account to your MT5 account in order to start trading. Once you have transferred your funds, you may trade as usual 😃 Hope this clarifies.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@araujia-abience-2](https://community.deriv.com/u/araujia-abience-2)
#### Post date: [May 30, 2024, 4:20pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/13 "2024-05-30T16:20:19Z")
Dear Support
Thanks Now is working.
---
### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [May 30, 2024, 7:47pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/14 "2024-05-30T19:47:02Z")
Hi @araujia-abience-2, thanks for getting back to us! We’re very glad to see that the issue has been solved.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. Our dedicated team is always available to assist you.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@abducts-adorers-2](https://community.deriv.com/u/abducts-adorers-2)
#### Post date: [June 11, 2024, 2:13pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/15 "2024-06-11T14:13:20Z")
same here, trading is disabled in my account
---
### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [June 11, 2024, 4:43pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/16 "2024-06-11T16:43:52Z")
Dear @abducts-adorers-2, thank you for joining the community! We regret to note this.
Please note that newly created MT5 accounts are activated for trading only after the first transfer of funds. Rest assured, your new account is active; however, trading will be accessible only after your first deposit.
To initiate a fund transfer to your MT5 account, please follow [this link](https://app.deriv.com/cashier/account-transfer). If you haven’t yet replenished your Deriv account, you can explore the available deposit methods in your [cashier](https://app.deriv.com/cashier/deposit).
We hope this was helpful! If you have any questions, please visit our Help Centre or contact us via LiveChat and WhatsApp.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@anlases-akoasma-2](https://community.deriv.com/u/anlases-akoasma-2)
#### Post date: [June 21, 2024, 11:52am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/17 "2024-06-21T11:52:25Z")
Having the same issue
---
### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [June 21, 2024, 4:12pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/18 "2024-06-21T16:12:26Z")
Dear @anlases-akoasma-2 thank you for joining the community! We regret to note this.
Kindly note that MT5 accounts are activated for trading only after the first transfer of funds is made. Rest assured, upon checking we see that your MT5 account is active, however, trading will be accessible only after you make a transfer to said account.
To perform a fund transfer to your MT5 account, please follow [this link](https://app.deriv.com/cashier/account-transfer). If you haven’t yet deposited in your Deriv account, you can explore the available deposit methods in your [cashier](https://app.deriv.com/cashier/deposit).
If you have any questions, please visit our Help Centre or contact us via LiveChat and WhatsApp.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@atrepsy-akhoond-2](https://community.deriv.com/u/atrepsy-akhoond-2)
#### Post date: [July 11, 2024, 6:44am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/19 "2024-07-11T06:44:36Z")
> [@bendays-abyeing-2](#):
>
> server
I’m also getting the same notification.
---
### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [July 11, 2024, 9:08pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/20 "2024-07-11T21:08:53Z")
Dear @atrepsy-akhoond-2, thanks for joining the community! We’re sorry for the inconvenience caused.
Please be aware that trading on MT5 accounts is only enabled after you perform an initial transfer of funds.
We’ve verified that your MT5 account is active, but please note that you’ll only be able to trade once you’ve transferred funds to it. To do so, please use [this section of the cashier](https://app.deriv.com/cashier/account-transfer).
If you haven’t deposited any funds into your Deriv account yet, you can check out the various deposit methods available in your cashier. For any further queries, feel free to visit our Help Centre or reach out to us through LiveChat and WhatsApp.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
[Next page](https://community.deriv.com/t/trading-disabled-on-my-account/79735.md?page=2)