# Trading disabled on my account **URL:** \ **Category:** FAQ\ **Created:** [February 19, 2024, 9:37am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735 "2024-02-19T09:37:15Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![chassed-akaakai-2](https://avatars.discourse-cdn.com/v4/letter/c/3ab097/32.png) [@chassed-akaakai-2](https://community.deriv.com/u/chassed-akaakai-2)\ **Post date:** [December 8, 2024, 8:45am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/41 "2024-12-08T08:45:23Z")
My trading is disabled on MT5 ---
**Author:** ![blawort-adultly-2](https://avatars.discourse-cdn.com/v4/letter/b/7993a0/32.png) [@blawort-adultly-2](https://community.deriv.com/u/blawort-adultly-2)\ **Post date:** [January 3, 2025, 3:01pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/42 "2025-01-03T15:01:20Z")
I am having the same problem ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [January 8, 2025, 5:17am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/43 "2025-01-08T05:17:59Z")
Hi @blawort-adultly-2. We are sorry to hear this. Please be informed that your MT5 account has been archived due to 60 days of inactivity. We sent you reminder emails 14, 7, and 1 day before your account was archived, hoping to keep you informed. To avoid this in the future, we recommend logging in regularly to keep your account active. Our team has contacted you via email as well If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![blanker-agonium-2](https://avatars.discourse-cdn.com/v4/letter/b/b5ac83/32.png) [@blanker-agonium-2](https://community.deriv.com/u/blanker-agonium-2)\ **Post date:** [January 9, 2025, 2:26pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/44 "2025-01-09T14:26:20Z")
Hello I logged in successfully to the new server but now it’s says trading disabled. Account, same issue as above ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [January 10, 2025, 3:09pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/45 "2025-01-10T15:09:00Z")
Hi @blanker-agonium-2, thank you for joining the community. Please note that newly created MT5 accounts are activated for trading after the initial transfer of funds. Rest assured, your new account is active; however, trading will be accessible only after your first deposit. To initiate a fund transfer to your MT5 account, please follow [this link](https://app.deriv.com/cashier/account-transfer). If you haven’t yet replenished your Deriv account, you can explore the available deposit methods in your [cashier](https://app.deriv.com/cashier/deposit). > **[Contact Us | Deriv](https://deriv.com/contact-us)** > > Have a query or looking to connect with one of our offices? Get in touch with any of our offices worldwide using these contact details. ---
**Author:** ![almains-aceship-2](https://avatars.discourse-cdn.com/v4/letter/a/77aa72/32.png) [@almains-aceship-2](https://community.deriv.com/u/almains-aceship-2)\ **Post date:** [January 13, 2025, 7:03am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/46 "2025-01-13T07:03:58Z")
Trading is disabled on my account and I have no idea why, I missed out on trades because of this ---
**Author:** ![camauro-alexins-2](https://avatars.discourse-cdn.com/v4/letter/c/54ee81/32.png) [@camauro-alexins-2](https://community.deriv.com/u/camauro-alexins-2)\ **Post date:** [January 15, 2025, 2:38pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/47 "2025-01-15T14:38:41Z")
Trading is disabled on my account and I have no idea why.Can you help me please? ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [January 17, 2025, 3:53pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/48 "2025-01-17T15:53:28Z")
Hi @camauro-alexins-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [January 17, 2025, 3:58pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/49 "2025-01-17T15:58:52Z")
Dear @almains-aceship-2, we’re so sorry for the inconvenience. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that we have resolved the issue in your favor. If you encounter any further problems, please contact us via LiveChat or WhatsApp. Thanks for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![atoners-agonied-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/atoners-agonied-2/32/8136_2.png) [@atoners-agonied-2](https://community.deriv.com/u/atoners-agonied-2)\ **Post date:** [February 10, 2025, 11:50am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/50 "2025-02-10T11:50:56Z")
My swap free is also disabled plz help ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [February 12, 2025, 5:45pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/51 "2025-02-12T17:45:50Z")
Hi @atoners-agonied-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to see that the issue has been resolved in your favor thanks to our support team, as your Swap-Free account is now enabled for trading. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![apoious-ablated-2](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@apoious-ablated-2](https://community.deriv.com/u/apoious-ablated-2)\ **Post date:** [February 14, 2025, 11:20pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/52 "2025-02-14T23:20:40Z")
also facing yhe same issue…cant even login to my mt5 app and it doesnt give an error 😰 ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [February 18, 2025, 6:38pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/53 "2025-02-18T18:38:27Z")
Hello @apoious-ablated-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![bolomen-accruer-2](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@bolomen-accruer-2](https://community.deriv.com/u/bolomen-accruer-2)\ **Post date:** [February 23, 2025, 1:11pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/54 "2025-02-23T13:11:06Z")
I am getting the same notification as well. ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [February 28, 2025, 8:44pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/55 "2025-02-28T20:44:50Z")
Hi @bolomen-accruer-2, we’re sorry for the delay. Please note that newly created MT5 accounts are activated for trading after the initial transfer of funds. Rest assured, your MT5 account is active; however, trading will be accessible only after your first deposit. To initiate a fund transfer to your MT5 account, please follow [this link](https://app.deriv.com/cashier/account-transfer). If you haven’t yet replenished your Deriv account, you can explore the available deposit methods in your cashier. We hope this helps! Should you need further help, please don’t hesitate to contact us. > **[Contact Us | Deriv](https://deriv.com/contact-us)** > > Have a query or looking to connect with one of our offices? Get in touch with any of our offices worldwide using these contact details. ---
**Author:** ![bauleah-accueil-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bauleah-accueil-2/32/8232_2.png) [@bauleah-accueil-2](https://community.deriv.com/u/bauleah-accueil-2)\ **Post date:** [March 22, 2025, 3:54pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/56 "2025-03-22T15:54:30Z")
Please my trading account is disabled. ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [March 22, 2025, 6:41pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/57 "2025-03-22T18:41:23Z")
Hi @bauleah-accueil-2, we’re sorry to hear that. To better understand and address your concerns, our team has sent you an email. We’re looking forward to hearing more from you. Thank you for giving us the opportunity to improve! > **[Contact Us | Deriv](https://deriv.com/contact-us)** > > Have a query or looking to connect with one of our offices? Get in touch with any of our offices worldwide using these contact details. ---
**Author:** ![beyship-aldimin-2](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@beyship-aldimin-2](https://community.deriv.com/u/beyship-aldimin-2)\ **Post date:** [April 26, 2025, 10:03am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/58 "2025-04-26T10:03:22Z")
My account is disabled also, its been like that for months. The live chat is chatting qith a stupid bot, there no option to chat to a real person which makes thinhs worse ---
**Author:** ![cefobid-ageless-2](https://avatars.discourse-cdn.com/v4/letter/c/a8b319/32.png) [@cefobid-ageless-2](https://community.deriv.com/u/cefobid-ageless-2)\ **Post date:** [May 7, 2025, 2:07pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/59 "2025-05-07T14:07:06Z")
Having the same issue ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 8, 2025, 12:33pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/60 "2025-05-08T12:33:44Z")
Hi, @beyship-aldimin-2 . To better understand and address your concerns, our team has sent you an email. We’re looking forward to hearing more from you. Thank you. [Previous page](https://community.deriv.com/t/trading-disabled-on-my-account/79735.md?page=2) [Next page](https://community.deriv.com/t/trading-disabled-on-my-account/79735.md?page=4)