# Trading disabled on my account

**URL:** <https://community.deriv.com/t/trading-disabled-on-my-account/79735>\
**Category:** FAQ\
**Created:** [February 19, 2024, 9:37am UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735 "2024-02-19T09:37:15Z")\
**Posts on this page:** 1\
**Showing post:** 37

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [November 26, 2024, 5:05pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735/37 "2024-11-26T17:05:57Z")

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Hi @acetoin-alfarga-1! Upon review, your MT5 account was trading disabled due to 30 days of inactivity. To prevent this in the future, just ensure you’ve login, transfer, or traded in the account within 30 days.

Rest assured, we’ve reactivated the trading for your MT5 account now. Appreciate your continuous support to Deriv.

As for contacting us via LiveChat, you may refer to this illustrative article on how to proceed and let us know if you still experience any issues, please:

> [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541):
>
> Hello Deriv Community, In this post, we want to provide you with information on how to use LiveChat. Live chat and WhatsApp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon by scrolling down on our webpage. If you’re logged in, you can also see it in your account.

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_[View the full topic](https://community.deriv.com/t/trading-disabled-on-my-account/79735)._