### Author:  [@chorism-abaised-4](https://community.deriv.com/u/chorism-abaised-4)
#### Post date: [August 7, 2023, 4:36pm UTC](https://community.deriv.com/t/trading-is-not-offered-for-this-asset-crash300n/62078/1 "2023-08-07T16:36:00Z")
I am trying to automate my program using the following code in github for python DerivAPI
I sent the following request to api to trade on ‘symbol’: ‘ **CRASH300N** ’
**Request** :
{‘proposal’: 1, ‘amount’: 100, ‘barrier’: ‘+0.1’, ‘basis’: ‘payout’, ‘contract\_type’: ‘CALL’, ‘currency’: ‘EUR’, ‘duration’: 1, ‘duration\_unit’: ‘s’, ‘symbol’: ‘ **CRASH300N** ’, ‘req\_id’: 6}
**Response** :
Request :: {‘proposal’: 1, ‘amount’: 100, ‘barrier’: ‘+0.1’, ‘basis’: ‘payout’, ‘contract\_type’: ‘CALL’, ‘currency’: ‘EUR’, ‘duration’: 1, ‘duration\_unit’: ‘s’, ‘symbol’: ‘ **CRASH300N** ’, ‘req\_id’: 6}
Response : \
Why i am getting this Error **Trading is not offered for this asset** for my account ? Why i can’t trade **CRASH300N** via API\*\*?\*\*
I can do the trade online via web interface, so why not via API call ?
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### Author:  [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)
#### Post date: [August 7, 2023, 4:58pm UTC](https://community.deriv.com/t/trading-is-not-offered-for-this-asset-crash300n/62078/2 "2023-08-07T16:58:03Z")
Hello @chorism-abaised-4 Thank you for joining the community! We are sorry to hear you are facing this inconvenience. Please note that we need to further investigate your concern. Kindly contact us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)**
>
> Trading platforms designed with you in mind.
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### Author:  [@chorism-abaised-4](https://community.deriv.com/u/chorism-abaised-4)
#### Post date: [August 7, 2023, 5:18pm UTC](https://community.deriv.com/t/trading-is-not-offered-for-this-asset-crash300n/62078/3 "2023-08-07T17:18:36Z")
I contacted via Live chat and they referred to me discuss here about API Support, I contacted 3-4 times via Live chat but they don’t anything about API Support or API knowledge.
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### Author:  [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)
#### Post date: [August 7, 2023, 5:23pm UTC](https://community.deriv.com/t/trading-is-not-offered-for-this-asset-crash300n/62078/4 "2023-08-07T17:23:05Z")
Hello @chorism-abaised-4, kindly find below some articles on API that can be useful to you:
> [@Create an API Token](https://community.deriv.com/t/create-an-api-token/50071):
>
> Greetings Deriv Community, We would like to share that you can create an API token by clicking on the link: [Deriv App | Deriv](https://app.deriv.com/account/api-token) Give your token a name, select the scope, and click Create Here’s how you may gain benefit by using Deriv API: What you can do with our API: Create websites that are similar to the ones we own but have different characteristics. Create mobile and desktop applications that perform transactions for themselves and other users. Create websites…
> [@Manage Deriv API: access on third-party applications and mobile apps](https://community.deriv.com/t/api-managing-access-on-third-party-applications-and-mobile-apps/29159):
>
> Hi Deriv Community! wave You may find this article regarding API tokens which is available in the settings section of your account. What is API? Application Programming Interface (API) is a technology that allows 2 or more computer programs to communicate with each other. “People have websites to interact with their systems. Computers have an API to interact with websites.” -API can be used to access data from the third party -API can be used to hide complexity and perform the tas…
In case you have issues or need further assistance, we recommend that you contact us via [Live Chat](https://deriv.com/contact_us/) again as it is our main communication channel.
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### Author:  [@chorism-abaised-4](https://community.deriv.com/u/chorism-abaised-4)
#### Post date: [August 7, 2023, 5:39pm UTC](https://community.deriv.com/t/trading-is-not-offered-for-this-asset-crash300n/62078/5 "2023-08-07T17:39:21Z")
Did you read my question ? What I am asking before giving me all the documents?
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### Author:  [@Syafiza](https://community.deriv.com/u/Syafiza)
#### Post date: [August 8, 2023, 4:49am UTC](https://community.deriv.com/t/trading-is-not-offered-for-this-asset-crash300n/62078/6 "2023-08-08T04:49:48Z")
Hi @chorism-abaised-4 Please reach out to our API team support via **[api-support@deriv.com](mailto:api-support@deriv.com).**
In case you have issues or need further assistance, we recommend that you contact us via [Live Chat](https://deriv.com/contact_us/) again as it is our main communication channel.
---
### Author:  [@chorism-abaised-4](https://community.deriv.com/u/chorism-abaised-4)
#### Post date: [August 8, 2023, 3:50pm UTC](https://community.deriv.com/t/trading-is-not-offered-for-this-asset-crash300n/62078/7 "2023-08-08T15:50:38Z")
No response from them yet?
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### Author:  [@Syafiza](https://community.deriv.com/u/Syafiza)
#### Post date: [August 9, 2023, 12:29am UTC](https://community.deriv.com/t/trading-is-not-offered-for-this-asset-crash300n/62078/8 "2023-08-09T00:29:42Z")
Dear @chorism-abaised-4 Kindly be informed that it may take 1-3 working days for review and further reply from our team. However, in order to provide you with the best possible assistance and ensure the protection of your account’s data, we would require additional information. We kindly request you to please contact us via LiveChat so we can investigate the matter further and resolve any issues as quickly as possible. You can reach us at [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us). Thank you for your cooperation.