# Transaction fail

**URL:** <https://community.deriv.com/t/transaction-fail/55031>\
**Category:** General Discussion\
**Created:** [May 2, 2023, 7:20am UTC](https://community.deriv.com/t/transaction-fail/55031 "2023-05-02T07:20:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![beliers-affraps-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/beliers-affraps-2/32/5095_2.png) [@beliers-affraps-2](https://community.deriv.com/u/beliers-affraps-2)\
**Post date:** [May 2, 2023, 7:20am UTC](https://community.deriv.com/t/transaction-fail/55031/1 "2023-05-02T07:20:31Z")

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Hello, I have just made an outgoing money transfer from deriv to meta5 but the money does not appear on meta5 while on deriv the sums no longer appear, what to do please.

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [May 2, 2023, 3:12pm UTC](https://community.deriv.com/t/transaction-fail/55031/2 "2023-05-02T15:12:27Z")

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Hi @beliers-affraps-2 ,

Thank you for joining the community and for leaving us a comment.

We are truly sorry to hear that you are facing such an inconvenience.

For better protection of your account’s data, you may contact our Customer Support team which is available 24/7 via the Live Chat.

We will work with you to resolve any issue as quickly as possible.

Thank you.

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>
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**Author:** ![asprawl-adlands-2](https://avatars.discourse-cdn.com/v4/letter/a/8edcca/32.png) [@asprawl-adlands-2](https://community.deriv.com/u/asprawl-adlands-2)\
**Post date:** [May 2, 2023, 6:45pm UTC](https://community.deriv.com/t/transaction-fail/55031/3 "2023-05-02T18:45:37Z")

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Please activate my p2p

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [May 3, 2023, 2:54am UTC](https://community.deriv.com/t/transaction-fail/55031/4 "2023-05-03T02:54:26Z")

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Hi @asprawl-adlands-2 Thank you for posting in our Deriv Community. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.