transaction failed via my visa card

hi i need help
when I make a deposit with the visa card, it sends me an error :
‘’ transaction was not successusful
please not, multiple attemps have been made to process your transaction.
unfortunately, these attemps have been unsuccessful and your payment has not been processed.
please utilise an alternative method and try again. "

this message has been there for several days

Hi @bkp, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.