# Transaction not completed 

**URL:** <https://community.deriv.com/t/transaction-not-completed/5434>\
**Category:** Payments & Transactions\
**Created:** [September 20, 2020, 5:46am UTC](https://community.deriv.com/t/transaction-not-completed/5434 "2020-09-20T05:46:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![choltry-accosts-2](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@choltry-accosts-2](https://community.deriv.com/u/choltry-accosts-2)\
**Post date:** [September 20, 2020, 5:46am UTC](https://community.deriv.com/t/transaction-not-completed/5434/1 "2020-09-20T05:46:42Z")

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I comes from deposit but it shows me that the transaction was not successful

Please note that several attempts have been made to process your transaction.

Unfortunately, these attempts were unsuccessful and your payment was not processed.

Please use another payment method and try again, help me. Thank you

I made a deposit of 5.28usd which was debited from my perfect money account and sent to my deriv account but I see nothing in the account

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [January 19, 2022, 9:16am UTC](https://community.deriv.com/t/transaction-not-completed/5434/2 "2022-01-19T09:16:20Z")

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Hi @choltry-accosts-2, for instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible.