# Transfer from Deriv to Mt5 went wrong. My balance is not showing the money transfered

**URL:** https://community.deriv.com/t/transfer-from-deriv-to-mt5-went-wrong-my-balance-is-not-showing-the-money-transfered/86752
**Category:** Payments & Transactions
**Created:** [May 1, 2024, 2:42pm UTC](https://community.deriv.com/t/transfer-from-deriv-to-mt5-went-wrong-my-balance-is-not-showing-the-money-transfered/86752 "2024-05-01T14:42:16Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![amadous-airthed-2](https://avatars.discourse-cdn.com/v4/letter/a/54ee81/32.png) [@amadous-airthed-2](https://community.deriv.com/u/amadous-airthed-2)
#### Post date: [May 1, 2024, 2:42pm UTC](https://community.deriv.com/t/transfer-from-deriv-to-mt5-went-wrong-my-balance-is-not-showing-the-money-transfered/86752/1 "2024-05-01T14:42:16Z")

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I made a transfer from Deriv to my Mt5 account the money left my DERIV but isn’t reflecting on my MT5.My balance is not showing the money transfered

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### Author: ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [May 2, 2024, 10:55am UTC](https://community.deriv.com/t/transfer-from-deriv-to-mt5-went-wrong-my-balance-is-not-showing-the-money-transfered/86752/2 "2024-05-02T10:55:43Z")

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Hello @amadous-airthed-2,

We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.

We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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### Author: ![calumet-airplay-2](https://avatars.discourse-cdn.com/v4/letter/c/3be4f8/32.png) [@calumet-airplay-2](https://community.deriv.com/u/calumet-airplay-2)
#### Post date: [August 12, 2024, 8:39am UTC](https://community.deriv.com/t/transfer-from-deriv-to-mt5-went-wrong-my-balance-is-not-showing-the-money-transfered/86752/3 "2024-08-12T08:39:40Z")

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I transfered from my mt5 but not showing on my deriv

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### Author: ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [August 13, 2024, 10:10am UTC](https://community.deriv.com/t/transfer-from-deriv-to-mt5-went-wrong-my-balance-is-not-showing-the-money-transfered/86752/4 "2024-08-13T10:10:26Z")

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Hi, @calumet-airplay-2 Thank you for reaching out to us. Upon further checking on your account, we noticed an existing ticket available on your issue, which has been escalated to the respective team (Ticket ID: W5XIZ). Please allow up to 3 working days for the team to do the necessary checks and revert to you via email.

We hope the above information is helpful. Thank you.