# Transfer money from MT5 to Deriv doesn’t appear **URL:** \ **Category:** Payments & Transactions\ **Created:** [October 31, 2023, 10:45am UTC](https://community.deriv.com/t/transfer-money-from-mt5-to-deriv-doesn-t-appear/67878 "2023-10-31T10:45:58Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![balmily-agrafes-2](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@balmily-agrafes-2](https://community.deriv.com/u/balmily-agrafes-2)\ **Post date:** [October 31, 2023, 10:45am UTC](https://community.deriv.com/t/transfer-money-from-mt5-to-deriv-doesn-t-appear/67878/1 "2023-10-31T10:45:58Z")
Transfer money from MT5 to Deriv doesn’t appear ---
**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\ **Post date:** [October 31, 2023, 6:36pm UTC](https://community.deriv.com/t/transfer-money-from-mt5-to-deriv-doesn-t-appear/67878/2 "2023-10-31T18:36:12Z")
Hello @balmily-agrafes-2, We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you! ---
**Author:** ![adherer-agonize-2](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@adherer-agonize-2](https://community.deriv.com/u/adherer-agonize-2)\ **Post date:** [November 25, 2023, 6:01pm UTC](https://community.deriv.com/t/transfer-money-from-mt5-to-deriv-doesn-t-appear/67878/3 "2023-11-25T18:01:51Z")
The same thing happened to me on Wednesday that is 22/11/23 and I haven’t received it till today ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [November 27, 2023, 5:21am UTC](https://community.deriv.com/t/transfer-money-from-mt5-to-deriv-doesn-t-appear/67878/4 "2023-11-27T05:21:04Z")
Hello @adherer-agonize-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![adherer-agonize-2](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@adherer-agonize-2](https://community.deriv.com/u/adherer-agonize-2)\ **Post date:** [November 27, 2023, 7:45am UTC](https://community.deriv.com/t/transfer-money-from-mt5-to-deriv-doesn-t-appear/67878/5 "2023-11-27T07:45:21Z")
I haven’t still received my funds but I talked to a support yesterday named MR Diego and he said that it would be resolved within 48 hours but this is what all the support has been telling me and I am tired of waiting ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [November 28, 2023, 1:34am UTC](https://community.deriv.com/t/transfer-money-from-mt5-to-deriv-doesn-t-appear/67878/6 "2023-11-28T01:34:49Z")
Hello @adherer-agonize-2 , we’re truly sorry for the inconvenience. Kindly be informed that our team has already reached out to you via email to address your case. Please reply to the email sent to you regarding your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![adherer-agonize-2](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@adherer-agonize-2](https://community.deriv.com/u/adherer-agonize-2)\ **Post date:** [November 28, 2023, 10:02am UTC](https://community.deriv.com/t/transfer-money-from-mt5-to-deriv-doesn-t-appear/67878/7 "2023-11-28T10:02:59Z")
It has been sorted out thanks🤝