# Tried to Deposit through Skrill but it says no balance

**URL:** <https://community.deriv.com/t/tried-to-deposit-through-skrill-but-it-says-no-balance/3695>\
**Category:** Payments & Transactions\
**Created:** [August 26, 2020, 6:04pm UTC](https://community.deriv.com/t/tried-to-deposit-through-skrill-but-it-says-no-balance/3695 "2020-08-26T18:04:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![canille-accolle-2](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@canille-accolle-2](https://community.deriv.com/u/canille-accolle-2)\
**Post date:** [August 26, 2020, 6:04pm UTC](https://community.deriv.com/t/tried-to-deposit-through-skrill-but-it-says-no-balance/3695/1 "2020-08-26T18:04:58Z")

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I have signed up today and tried to deposit through SKRILL. However, it says your balance amount is not there to make the payment though sufficient balance was in Skrill.

How can I succeed this issue

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**Author:** ![burleys-aclinal-2](https://avatars.discourse-cdn.com/v4/letter/b/ce73a5/32.png) [@burleys-aclinal-2](https://community.deriv.com/u/burleys-aclinal-2)\
**Post date:** [September 13, 2021, 5:48pm UTC](https://community.deriv.com/t/tried-to-deposit-through-skrill-but-it-says-no-balance/3695/2 "2021-09-13T17:48:20Z")

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Hello did you solve that problem I have the same problem. I need help and customer service does not respond me. I appreciate your response