Trouble logging in my Deriv account from credentials

I had a account that was working well last year, but when I try to login with my login details on Deriv it doesn’t want to go through to the admin page, I tried resetting my password it didn’t work, I tried using both social login options and it loads the login page but the screen goes blank afterwards, it doesn’t show an account panel or anything for that matter. However my browser bar shows my account details while the “logging in” page is running, after that it just goes blank. Please help me with this issue since I wanna get back to trading with a real account. I submitted a ticket on the Chabot 5 days ago and stil no reply