# Unable to attach proof of address

**URL:** <https://community.deriv.com/t/unable-to-attach-proof-of-address/37916>\
**Category:** General Discussion\
**Created:** [October 16, 2022, 1:26am UTC](https://community.deriv.com/t/unable-to-attach-proof-of-address/37916 "2022-10-16T01:26:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![blueing-abraded-2](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@blueing-abraded-2](https://community.deriv.com/u/blueing-abraded-2)\
**Post date:** [October 16, 2022, 1:26am UTC](https://community.deriv.com/t/unable-to-attach-proof-of-address/37916/1 "2022-10-16T01:26:26Z")

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Good Day

I’m required to attach proof address for the second time which I don’t understand but am not given an option to attach.

Live support gave me a link to attach but when I click it I’m receiving a thank you message saying my proof address has been attached when I have not attached it.

I received an email saying if I have not attached by the 17th I won’t be able to place trades and withdraw and they put a submit link on email but when I click I receive same thank you

Live support can’t assist with the query but have escalated it to support for second time again

I’m frustrated

I hope you will assist

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**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [October 17, 2022, 7:11am UTC](https://community.deriv.com/t/unable-to-attach-proof-of-address/37916/2 "2022-10-17T07:11:41Z")

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Dear Blueing, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.  
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)  
Regards,  
[Deriv.com](http://deriv.com/)

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