# Unable to credit my account after my deposit

**URL:** <https://community.deriv.com/t/unable-to-credit-my-account-after-my-deposit/26413>\
**Category:** Payments & Transactions\
**Created:** [February 4, 2022, 4:17pm UTC](https://community.deriv.com/t/unable-to-credit-my-account-after-my-deposit/26413 "2022-02-04T16:17:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![brython-acouchi-2](https://avatars.discourse-cdn.com/v4/letter/b/f0a364/32.png) [@brython-acouchi-2](https://community.deriv.com/u/brython-acouchi-2)\
**Post date:** [February 4, 2022, 4:17pm UTC](https://community.deriv.com/t/unable-to-credit-my-account-after-my-deposit/26413/1 "2022-02-04T16:17:41Z")

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Please I deposit via btc and for the past several hours i have not been credited please what’s going on

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [February 5, 2022, 8:02am UTC](https://community.deriv.com/t/unable-to-credit-my-account-after-my-deposit/26413/2 "2022-02-05T08:02:14Z")

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Hi @brython-acouchi-2, for instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible.