# Unable to with my money and no real representative

**URL:** <https://community.deriv.com/t/unable-to-with-my-money-and-no-real-representative/88979>\
**Category:** General Discussion\
**Created:** [January 12, 2026, 12:44am UTC](https://community.deriv.com/t/unable-to-with-my-money-and-no-real-representative/88979 "2026-01-12T00:44:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![agynous-alveary-2](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@agynous-alveary-2](https://community.deriv.com/u/agynous-alveary-2)\
**Post date:** [January 12, 2026, 12:44am UTC](https://community.deriv.com/t/unable-to-with-my-money-and-no-real-representative/88979/1 "2026-01-12T00:44:42Z")

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Good day all, so its been 3 days since Deriv has been constantly denying my withdrawal asking me to use the bitcoin wallet to withdraw. Deriv website specifically says to withdraw using the method u fund with and in my case that was visa card. I live in Grenada which is a small country in the Caribbean and these wallets are not supported here. Can anyone help me?

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [January 14, 2026, 2:47am UTC](https://community.deriv.com/t/unable-to-with-my-money-and-no-real-representative/88979/2 "2026-01-14T02:47:17Z")

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Hi, @agynous-alveary-2 Thank you for reaching out to us and we’re sorry for the inconvenience experienced.

Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 66176284. We recommend that you refer to the email sent to you for more clarification.

We hope the above information is helpful. Thank you.