# Unable to withdraw. need Help

**URL:** <https://community.deriv.com/t/unable-to-withdraw-need-help/4890>\
**Category:** Payments & Transactions\
**Created:** [September 11, 2020, 4:22pm UTC](https://community.deriv.com/t/unable-to-withdraw-need-help/4890 "2020-09-11T16:22:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bestock-accloys-2](https://avatars.discourse-cdn.com/v4/letter/b/ecd19e/32.png) [@bestock-accloys-2](https://community.deriv.com/u/bestock-accloys-2)\
**Post date:** [September 11, 2020, 4:22pm UTC](https://community.deriv.com/t/unable-to-withdraw-need-help/4890/1 "2020-09-11T16:22:31Z")

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Transaction was not successful We’re sorry but the Skrill account provided appears in our records under another customer account . Customers are limited to one active customer account at our site. To allow this Skrill account to be used with your login, please contact Customer Services. If you require any assistance with your account, please contact Customer Services.

Please can someone help me to solve this issue ?

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**Author:** ![cheapos-acridid-2](https://avatars.discourse-cdn.com/v4/letter/c/ba9def/32.png) [@cheapos-acridid-2](https://community.deriv.com/u/cheapos-acridid-2)\
**Post date:** [October 19, 2021, 5:30am UTC](https://community.deriv.com/t/unable-to-withdraw-need-help/4890/2 "2021-10-19T05:30:51Z")

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Hi i can’t withdraw cz they need bank statement and proof of address