# UNABLE TO WITHDRAW VIA PAYMENT AGENT

**URL:** <https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509>\
**Category:** General Discussion\
**Created:** [October 16, 2021, 11:42am UTC](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509 "2021-10-16T11:42:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![caecias-accloys-2](https://avatars.discourse-cdn.com/v4/letter/c/5f9b8f/32.png) [@caecias-accloys-2](https://community.deriv.com/u/caecias-accloys-2)\
**Post date:** [October 16, 2021, 11:42am UTC](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509/1 "2021-10-16T11:42:07Z")

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Please how can my withdrawal via payment agent be enable.

I really wanna withdraw through payment agent.

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**Author:** ![brumous-acromia-2](https://avatars.discourse-cdn.com/v4/letter/b/a587f6/32.png) [@brumous-acromia-2](https://community.deriv.com/u/brumous-acromia-2)\
**Post date:** [October 16, 2021, 12:50pm UTC](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509/2 "2021-10-16T12:50:08Z")

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Bom dia…por favor como faço pra transferir para neteller?

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 17, 2021, 1:17pm UTC](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509/3 "2021-10-17T13:17:36Z")

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@caecias-accloys-2,. What method did you use to deposit initially?

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 17, 2021, 1:19pm UTC](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509/4 "2021-10-17T13:19:22Z")

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@brumous-acromia-2 ,. Você deve depositar com o neteller antes de poder sacar através do neteller.

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**Author:** ![caecias-accloys-2](https://avatars.discourse-cdn.com/v4/letter/c/5f9b8f/32.png) [@caecias-accloys-2](https://community.deriv.com/u/caecias-accloys-2)\
**Post date:** [October 17, 2021, 1:22pm UTC](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509/5 "2021-10-17T13:22:31Z")

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I was formerly using Perfect money.  
but my last deposit was through a payment agent.

I tried to withdraw now through payment agent but all to no avail.

I have contacted Deriv support, they referred me here

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<div class="post-metadata">

**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [October 17, 2021, 1:27pm UTC](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509/6 "2021-10-17T13:27:55Z")

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@caecias-accloys-2 ,. Sorry for that. But deriv has a rule when it comes to deposits and withdrawals.

You are only allowed to withdraw via the same method you deposited. For instance, if you deposited via ewallet, (perfect money, airtm, webmoney etc), then you will only be allowed to withdraw via same.

Same goes to payment agent deposit method.