# Unauthorized $245 Debit – No Response from Support

**URL:** <https://community.deriv.com/t/unauthorized-245-debit-no-response-from-support/89284>\
**Category:** General Discussion\
**Created:** [March 26, 2026, 9:40pm UTC](https://community.deriv.com/t/unauthorized-245-debit-no-response-from-support/89284 "2026-03-26T21:40:02Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![anestra-acetums-2](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@anestra-acetums-2](https://community.deriv.com/u/anestra-acetums-2)\
**Post date:** [March 26, 2026, 9:40pm UTC](https://community.deriv.com/t/unauthorized-245-debit-no-response-from-support/89284/1 "2026-03-26T21:40:03Z")

</div>

I want to publicly share a situation that is really concerning me.

$245 has been debited from my trading account, and the transaction is labeled as “manual rescind,” which I do not understand and did not authorize.

I have tried to contact support through WhatsApp and their website. At first, they reviewed my case, but after that, they completely stopped responding.

I need a clear explanation or a solution to this issue. This is not the right way to treat clients.

If anyone has experienced something similar or knows what this type of debit means, I would really appreciate your help.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/3f75af40fda524d88f80027b2f3678de5a8992f5.png) [@system](https://community.deriv.com/u/system)\
**Post date:** [March 26, 2026, 9:40pm UTC](https://community.deriv.com/t/unauthorized-245-debit-no-response-from-support/89284/2 "2026-03-26T21:40:03Z")

</div>

Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.