# Unauthorized Trade: Deriv Trader **URL:** \ **Category:** Deriv Trader\ **Created:** [April 22, 2022, 7:57am UTC](https://community.deriv.com/t/unauthorized-trade-deriv-trader/29279 "2022-04-22T07:57:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Post date:** [April 22, 2022, 7:57am UTC](https://community.deriv.com/t/unauthorized-trade-deriv-trader/29279/1 "2022-04-22T07:57:13Z")
Hi Deriv Community! ⭐ Thank you for clicking on this post and we’re truly sorry if there are any unauthorized trades ever happened to you. Be assured, that our customer support team is here to help check the trades that were placed on your account without your knowledge. In order to do so, you would need to provide us with the following details for our perusal via LiveChat. 1. Account number 2. Trade IDs that were affected 3. Date and time of the trades ![Order ID](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/554de777b5abdac51c81280989c513513668cf93.png) You may find this information in the [statement](https://app.deriv.com/reports/statement) section of your account. Once the above information is provided, you may contact our customer support team via LiveChat to inform our agents. Our team will further check this matter for you and provide you with an update in 1 to 3 working days via email. Aside from that, to enhance the security of your account, you may refer to this post to secure your account by clicking [here](https://community.deriv.com/t/securing-your-account/28732) as well as on our [website](https://deriv.com/responsible). If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [May 6, 2022, 7:02am UTC](https://community.deriv.com/t/unauthorized-trade-deriv-trader/29279/2 "2022-05-06T07:02:20Z")
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**Author:** ![abettor-adjutor-2](https://avatars.discourse-cdn.com/v4/letter/a/8dc957/32.png) [@abettor-adjutor-2](https://community.deriv.com/u/abettor-adjutor-2)\ **Post date:** [September 7, 2024, 9:50pm UTC](https://community.deriv.com/t/unauthorized-trade-deriv-trader/29279/3 "2024-09-07T21:50:54Z")
![Screenshot_20240907-210123](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/2cb6fbfcfae8d2ffc3e597decbfcfcb767ec0488.jpeg) Please consumer cares help out ---
**Author:** ![Ridzuan\_deriv](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Ridzuan\_deriv](https://community.deriv.com/u/Ridzuan_deriv)\ **Post date:** [September 8, 2024, 6:18am UTC](https://community.deriv.com/t/unauthorized-trade-deriv-trader/29279/4 "2024-09-08T06:18:26Z")
Hi @abettor-adjutor-2, thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.