# Uncredited deposit on deriv

**URL:** <https://community.deriv.com/t/uncredited-deposit-on-deriv/88451>\
**Category:** General Discussion\
**Tags:** account\
**Created:** [August 1, 2025, 9:27pm UTC](https://community.deriv.com/t/uncredited-deposit-on-deriv/88451 "2025-08-01T21:27:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![alumish-aldazin-2](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@alumish-aldazin-2](https://community.deriv.com/u/alumish-aldazin-2)\
**Post date:** [August 1, 2025, 9:27pm UTC](https://community.deriv.com/t/uncredited-deposit-on-deriv/88451/1 "2025-08-01T21:27:58Z")

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I have made deposit twice on my deriv account and noone of them still uncredited.. I sent all details to customer service and still nothing was done… I mean to deposit separately. That’s not fair.. you need to do something about it as soon as possible… customer service are not reliable, I’m serious about it.. please dont sleep on this issue..

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**Author:** ![biallyl-aliquid-2](https://avatars.discourse-cdn.com/v4/letter/b/6f9a4e/32.png) [@biallyl-aliquid-2](https://community.deriv.com/u/biallyl-aliquid-2)\
**Post date:** [August 5, 2025, 4:55am UTC](https://community.deriv.com/t/uncredited-deposit-on-deriv/88451/2 "2025-08-05T04:55:35Z")

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Which agent are you using to deposit?

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [September 18, 2025, 2:54am UTC](https://community.deriv.com/t/uncredited-deposit-on-deriv/88451/3 "2025-09-18T02:54:21Z")

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> [@alumish-aldazin-2](#):
>
> I have made deposit twice on my deriv account and noone of them still uncredited.. I sent all details to customer service and still nothing was done… I mean to deposit separately. That’s not fair.. you need to do something about it as soon as possible… customer service are not reliable, I’m serious about it.. please dont sleep on this issue..

Hi @alumish-aldazin-2 . Thank you for reaching out to us and we are sorry to hear this. Upon checking, however, we noticed that the funds has been credited to your account on the 4th of August itself. And email has been sent to you as well regarding this, with the reference: 24008385.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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>
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