# unlock my account

**URL:** <https://community.deriv.com/t/unlock-my-account/8388>\
**Category:** Payments & Transactions\
**Created:** [April 30, 2021, 1:10pm UTC](https://community.deriv.com/t/unlock-my-account/8388 "2021-04-30T13:10:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![affable-acholic-2](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@affable-acholic-2](https://community.deriv.com/u/affable-acholic-2)\
**Post date:** [April 30, 2021, 1:10pm UTC](https://community.deriv.com/t/unlock-my-account/8388/1 "2021-04-30T13:10:36Z")

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how i can unlock my account, I’m using same Skrill account with my wife to deposit founds but now account is locked

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**Author:** ![clarkia-aconine-2](https://avatars.discourse-cdn.com/v4/letter/c/6a8cbe/32.png) [@clarkia-aconine-2](https://community.deriv.com/u/clarkia-aconine-2)\
**Post date:** [September 16, 2021, 6:45pm UTC](https://community.deriv.com/t/unlock-my-account/8388/2 "2021-09-16T18:45:15Z")

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preciso fazer uma retirada por motivo de doença, é muito urgente, por favor me ajude.