# unlock of account

**URL:** <https://community.deriv.com/t/unlock-of-account/23273>\
**Category:** General Discussion\
**Created:** [November 17, 2021, 8:35pm UTC](https://community.deriv.com/t/unlock-of-account/23273 "2021-11-17T20:35:23Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![chianti-acerbic-2](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@chianti-acerbic-2](https://community.deriv.com/u/chianti-acerbic-2)\
**Post date:** [November 17, 2021, 8:35pm UTC](https://community.deriv.com/t/unlock-of-account/23273/1 "2021-11-17T20:35:23Z")

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am mistake used my brother card on my account nd there ock my  
account

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**Author:** ![blender-actitis-2](https://avatars.discourse-cdn.com/v4/letter/b/aca169/32.png) [@blender-actitis-2](https://community.deriv.com/u/blender-actitis-2)\
**Post date:** [November 17, 2021, 9:31pm UTC](https://community.deriv.com/t/unlock-of-account/23273/2 "2021-11-17T21:31:22Z")

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How can I unlock if my Cashier is locked

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [November 18, 2021, 8:03am UTC](https://community.deriv.com/t/unlock-of-account/23273/3 "2021-11-18T08:03:15Z")

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@chianti-acerbic-2 ,. You mistakenly used your brother’s card?  
Why would you use another card that is not in your name?

It is not a mistake. You thought deriv won’t know, right?

Well, your account is locked and will be closed.

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [November 18, 2021, 8:04am UTC](https://community.deriv.com/t/unlock-of-account/23273/4 "2021-11-18T08:04:01Z")

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@blender-actitis-2 ,. If your cashier is locked, then check the notification icon for instructions on how to unlock it.

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**Author:** ![alfalfa-accends-2](https://avatars.discourse-cdn.com/v4/letter/a/87869e/32.png) [@alfalfa-accends-2](https://community.deriv.com/u/alfalfa-accends-2)\
**Post date:** [November 18, 2021, 11:05pm UTC](https://community.deriv.com/t/unlock-of-account/23273/5 "2021-11-18T23:05:15Z")

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The card I use are my card my name my evening

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**Author:** ![bottled-acedias-2](https://avatars.discourse-cdn.com/v4/letter/b/13edae/32.png) [@bottled-acedias-2](https://community.deriv.com/u/bottled-acedias-2)\
**Post date:** [November 19, 2021, 1:18am UTC](https://community.deriv.com/t/unlock-of-account/23273/6 "2021-11-19T01:18:38Z")

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I have the same issue of account lock, how can i reopen the account

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**Author:** ![chianti-acerbic-2](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@chianti-acerbic-2](https://community.deriv.com/u/chianti-acerbic-2)\
**Post date:** [November 19, 2021, 6:25am UTC](https://community.deriv.com/t/unlock-of-account/23273/7 "2021-11-19T06:25:26Z")

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Bcoz all what you requested for from both of us I have uploaded it all

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**Author:** ![bahrein-acushla-2](https://avatars.discourse-cdn.com/v4/letter/b/ecb155/32.png) [@bahrein-acushla-2](https://community.deriv.com/u/bahrein-acushla-2)\
**Post date:** [December 16, 2021, 9:43pm UTC](https://community.deriv.com/t/unlock-of-account/23273/8 "2021-12-16T21:43:19Z")

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como hago para desbloquiar la cuanta de me deja transferir el fondo

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [January 6, 2022, 6:47am UTC](https://community.deriv.com/t/unlock-of-account/23273/9 "2022-01-06T06:47:01Z")

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Hi @bahrein-acushla-2, gracias por unirse a la comunidad! Para una mejor asistencia y protección de los datos de su cuenta. Comuníquese con nosotros a través de LiveChat. Trabajaremos con usted para resolver cualquier problema lo antes posible.