# Unloked

**URL:** <https://community.deriv.com/t/unloked/13091>\
**Category:** General Discussion\
**Created:** [July 19, 2021, 6:39pm UTC](https://community.deriv.com/t/unloked/13091 "2021-07-19T18:39:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bedawee-academe-2](https://avatars.discourse-cdn.com/v4/letter/b/b5ac83/32.png) [@bedawee-academe-2](https://community.deriv.com/u/bedawee-academe-2)\
**Post date:** [July 19, 2021, 6:39pm UTC](https://community.deriv.com/t/unloked/13091/1 "2021-07-19T18:39:24Z")

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I want to login it says authorisation failed I need help, I want to fund

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**Author:** ![besully-accurse-2](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@besully-accurse-2](https://community.deriv.com/u/besully-accurse-2)\
**Post date:** [July 20, 2021, 11:51am UTC](https://community.deriv.com/t/unloked/13091/2 "2021-07-20T11:51:40Z")

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My account is locked I submitted the screenshot of my skrill as requested but no reply please I need to topup acc

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**Author:** ![algeria-alevins-2](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@algeria-alevins-2](https://community.deriv.com/u/algeria-alevins-2)\
**Post date:** [December 13, 2024, 12:39pm UTC](https://community.deriv.com/t/unloked/13091/3 "2024-12-13T12:39:33Z")

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I want to help me to unlock my account

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**Author:** ![algeria-alevins-2](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@algeria-alevins-2](https://community.deriv.com/u/algeria-alevins-2)\
**Post date:** [December 13, 2024, 12:40pm UTC](https://community.deriv.com/t/unloked/13091/4 "2024-12-13T12:40:37Z")

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I am try to transfer USD to btc but was telling me Cashier is locked

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [December 17, 2024, 8:18am UTC](https://community.deriv.com/t/unloked/13091/6 "2024-12-17T08:18:28Z")

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Hi, @algeria-alevins-2 Thank you for posting on our community. Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: HAUEFH. We recommend you refer to the email sent to you for more clarification.

We hope the above information is helpful. Thank you.