# Verification Email before releasing the funds!

**URL:** <https://community.deriv.com/t/verification-email-before-releasing-the-funds/36761>\
**Category:** Deriv P2P\
**Created:** [September 22, 2022, 8:09am UTC](https://community.deriv.com/t/verification-email-before-releasing-the-funds/36761 "2022-09-22T08:09:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [September 22, 2022, 8:09am UTC](https://community.deriv.com/t/verification-email-before-releasing-the-funds/36761/1 "2022-09-22T08:09:26Z")

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Hi Deriv Community Members, 💡

We have rolled out new **two-factor authentication (2FA)** to better **protect your Deriv account** from _fraudulent activities_. It adds more security to your account with an additional code and a password.

Before releasing the funds to the buyer, the seller needs to confirm if he/she has received the payment paid by the buyer as per agreed and posted on the Sell Ad.

A _ **verification email** _ will be sent to the seller’s registered email address to confirm the payment.

Kindly refer to the steps below on how does the releasing process works:-

Step 1 : Click on the **“I’ve received payment”** button in the specific order dashboard.

![Step 1](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/0/08a988a27df784a75e3f0605a56c09ed71d47b70.png)

Step 2 : Another dialog box will appear to inform you that an email was sent to your registered email address for verification. Please be reminded that the verification email link will expire within _ **10 minutes** _.

 ![Verification email](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/3/36bfb0747f36dbbeef5e84362b74f9c8f87e0d99.png)

Step 3 : You will receive an email as follows to confirm your order from Deriv.

 ![Email Confirmation](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/8/8f90269c29c364117eb6d0b4ad13ca5c3d8c57a0.png)

Step 4 : Another dialog box will appear to make sure that you have **confirmed** to receive the payment from the buyer.

 ![Verified Notification](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/4/4f27ba310da6911aa2c299b98bb50bbfbe13ae5a.png)

Step 5 : You will also be prompted with a dialog box to rate the transaction process.

![Deriv P2P rate](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/5523672cb1c0c5cf02146ec92213c09d46ac7d0e.png)

Step 6 : The order will show as “Completed” when the release process is successful

![Deriv P2P completed](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/e/ec03d89c23e5a203db8cb9da7dd1a0e1d15293cc.png)

**Disclaimer** : _Please be aware that you will be receiving an error message as follows if you have exceeded the number of attempts (3 times) and you will need to wait for 30 minutes before you can initiate another verification email._

![Failed verification](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/93af3d1edad5998b555321deee32c311ed051ff2.png)

Hope this information helps 💡

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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<div class="post-metadata">

**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [September 22, 2022, 8:26am UTC](https://community.deriv.com/t/verification-email-before-releasing-the-funds/36761/2 "2022-09-22T08:26:08Z")

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