# Verification not successful everytime

**URL:** <https://community.deriv.com/t/verification-not-successful-everytime/34499>\
**Category:** FAQ\
**Created:** [August 7, 2022, 3:31pm UTC](https://community.deriv.com/t/verification-not-successful-everytime/34499 "2022-08-07T15:31:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![astrose-absence-2](https://avatars.discourse-cdn.com/v4/letter/a/9de053/32.png) [@astrose-absence-2](https://community.deriv.com/u/astrose-absence-2)\
**Post date:** [August 7, 2022, 3:31pm UTC](https://community.deriv.com/t/verification-not-successful-everytime/34499/1 "2022-08-07T15:31:15Z")

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Continuing the discussion from [Verification trouble](https://community.deriv.com/t/verification-trouble/26428):

Hi, I am having trouble with my verification, I uploaded every possible way of verification but still I am told to load other documents that I even dont know how and where to get, I don’t get help from support, all they want is for me to upload document and I’ve been run out of documents to load as I don’t have anymore documents left, what should I do?

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**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Post date:** [August 9, 2022, 7:48am UTC](https://community.deriv.com/t/verification-not-successful-everytime/34499/2 "2022-08-09T07:48:14Z")

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Hello, @astrose-absence-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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>
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**Author:** ![agistor-activin-2](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@agistor-activin-2](https://community.deriv.com/u/agistor-activin-2)\
**Post date:** [January 31, 2025, 8:34am UTC](https://community.deriv.com/t/verification-not-successful-everytime/34499/3 "2025-01-31T08:34:46Z")

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Not happy with service from Deriv. 3rd time submitting a bank statement to verify my address, and they keep declining it, a bank statement thats clearly stating my name and address, so what is going on, really not happy.

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**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\
**Post date:** [February 12, 2025, 5:47pm UTC](https://community.deriv.com/t/verification-not-successful-everytime/34499/4 "2025-02-12T17:47:52Z")

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Hi @agistor-activin-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further.

We’re pleased to inform you that the issue has been resolved in your favor, as your account is fully authenticated. Thanks for submitting a new proof of address! If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!

> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.