# Verification problems new user

**URL:** <https://community.deriv.com/t/verification-problems-new-user/19692>\
**Category:** Accounts\
**Created:** [October 8, 2021, 7:22pm UTC](https://community.deriv.com/t/verification-problems-new-user/19692 "2021-10-08T19:22:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![affiche-acronal-2](https://avatars.discourse-cdn.com/v4/letter/a/a4c791/32.png) [@affiche-acronal-2](https://community.deriv.com/u/affiche-acronal-2)\
**Post date:** [October 8, 2021, 7:22pm UTC](https://community.deriv.com/t/verification-problems-new-user/19692/1 "2021-10-08T19:22:35Z")

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I kept sending my ID and face but they keep on getting denied though

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**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [January 21, 2022, 3:32pm UTC](https://community.deriv.com/t/verification-problems-new-user/19692/2 "2022-01-21T15:32:42Z")

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Hi [affiche-acronal-2](https://community.deriv.com/u/affiche-acronal-2),

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will assist you to verify your account as soon as possible.  
Thank you!