# VERIFICATION TAKING TOO LONG **URL:** \ **Category:** FAQ\ **Created:** [January 13, 2023, 1:00pm UTC](https://community.deriv.com/t/verification-taking-too-long/43624 "2023-01-13T13:00:20Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![bitters-adhibit-2](https://avatars.discourse-cdn.com/v4/letter/b/5f8ce5/32.png) [@bitters-adhibit-2](https://community.deriv.com/u/bitters-adhibit-2)\ **Post date:** [January 13, 2023, 1:00pm UTC](https://community.deriv.com/t/verification-taking-too-long/43624/1 "2023-01-13T13:00:20Z")
Hello. I submitted my documents for verification. I have not received any feedback for the past week, i cannot make any deposit at the moment ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [January 13, 2023, 5:33pm UTC](https://community.deriv.com/t/verification-taking-too-long/43624/2 "2023-01-13T17:33:19Z")
Hello, @bitters-adhibit-2, thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![bitters-adhibit-2](https://avatars.discourse-cdn.com/v4/letter/b/5f8ce5/32.png) [@bitters-adhibit-2](https://community.deriv.com/u/bitters-adhibit-2)\ **Post date:** [January 14, 2023, 9:18pm UTC](https://community.deriv.com/t/verification-taking-too-long/43624/3 "2023-01-14T21:18:34Z")
The livechat system is a bot…its not helping me at all…unfortunately ---
**Author:** ![Deriv\_NG4](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_ng4/32/5512_2.png) [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Post date:** [January 16, 2023, 11:20am UTC](https://community.deriv.com/t/verification-taking-too-long/43624/4 "2023-01-16T11:20:41Z")
Dear @bitters-adhibit-2, we are sorry for this inconvenience. Kindly note that, in live chat, before you are directed to an agent to be assisted in real time, you are first assisted by a robot so your issue can be addressed to the relevant department. We inform you that the waiting time will depend on the queue of customers in attendance. We recommend that you try to contact us again via LiveChat or Whatsapp for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![bumpier-agnatha-2](https://avatars.discourse-cdn.com/v4/letter/b/e19adc/32.png) [@bumpier-agnatha-2](https://community.deriv.com/u/bumpier-agnatha-2)\ **Post date:** [November 1, 2023, 5:21am UTC](https://community.deriv.com/t/verification-taking-too-long/43624/5 "2023-11-01T05:21:49Z")
Same to me my proof of address wont allow me to trade since it is taking long to be approved ---
**Author:** ![bugfish-aldrins-2](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@bugfish-aldrins-2](https://community.deriv.com/u/bugfish-aldrins-2)\ **Post date:** [November 13, 2024, 8:41am UTC](https://community.deriv.com/t/verification-taking-too-long/43624/6 "2024-11-13T08:41:31Z")
Account verification taking too long. I cant deposit money to my account. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [November 14, 2024, 10:41am UTC](https://community.deriv.com/t/verification-taking-too-long/43624/7 "2024-11-14T10:41:40Z")
Hi, @bugfish-aldrins-2 . Thank you for reaching out to us. Upon checking further on your account, we noticed that there is an existing ticket available (Ticket ID: ZRVRX) for your concern. We recommend you wait for the respective team to do the checking and revert to you via the same email. We hope the above information is helpful. Thank you.