# Verification trouble

**URL:** <https://community.deriv.com/t/verification-trouble/26428>\
**Category:** FAQ\
**Created:** [February 4, 2022, 9:26pm UTC](https://community.deriv.com/t/verification-trouble/26428 "2022-02-04T21:26:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![camases-abraser-2](https://avatars.discourse-cdn.com/v4/letter/c/838e76/32.png) [@camases-abraser-2](https://community.deriv.com/u/camases-abraser-2)\
**Post date:** [February 4, 2022, 9:26pm UTC](https://community.deriv.com/t/verification-trouble/26428/1 "2022-02-04T21:26:50Z")

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I submitted my documents for verification yesterday the 3rd of February now my account has not yet been verified and it’s saying You’ve reached the limit for uploading your documents. The Dbot is not helping

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**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [February 7, 2022, 10:09am UTC](https://community.deriv.com/t/verification-trouble/26428/2 "2022-02-07T10:09:34Z")

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Hi [camases-abraser-2](https://community.deriv.com/u/camases-abraser-2),

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will assist you to verify your account as soon as possible.

Thank you for being part of our Deriv community!

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**Author:** ![carrots-aerates-2](https://avatars.discourse-cdn.com/v4/letter/c/b5a626/32.png) [@carrots-aerates-2](https://community.deriv.com/u/carrots-aerates-2)\
**Post date:** [December 12, 2022, 2:24pm UTC](https://community.deriv.com/t/verification-trouble/26428/3 "2022-12-12T14:24:18Z")

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Tried to verify my identity but it’s not verifying