# verify account problam
**URL:** https://community.deriv.com/t/verify-account-problam/15685
**Category:** FAQ
**Created:** [August 22, 2021, 12:13pm UTC](https://community.deriv.com/t/verify-account-problam/15685 "2021-08-22T12:13:43Z")
**Posts on this page:** 18
**Page:** 2
### Author:  [@bobstay-achroma-2](https://community.deriv.com/u/bobstay-achroma-2)
#### Post date: [November 21, 2021, 12:07am UTC](https://community.deriv.com/t/verify-account-problam/15685/21 "2021-11-21T00:07:37Z")
Hello guys, I need help. How do I upload my proof of identity documents to get my deriv account verified so that I can make deposits?
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### Author:  [@belouke-acetums-2](https://community.deriv.com/u/belouke-acetums-2)
#### Post date: [November 23, 2021, 10:09am UTC](https://community.deriv.com/t/verify-account-problam/15685/22 "2021-11-23T10:09:53Z")
Same here.
I don’t just know what’s wrong with Deriv
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### Author:  [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)
#### Post date: [December 17, 2021, 2:51am UTC](https://community.deriv.com/t/verify-account-problam/15685/23 "2021-12-17T02:51:26Z")
Hi Belouke, we’re sorry to hear this. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.
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### Author:  [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)
#### Post date: [December 17, 2021, 2:57am UTC](https://community.deriv.com/t/verify-account-problam/15685/24 "2021-12-17T02:57:58Z")
Hi Bobstay, if your account is newly created, it is not required for you to upload any document in order to deposit on your account. 😊
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### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [December 17, 2021, 3:55pm UTC](https://community.deriv.com/t/verify-account-problam/15685/25 "2021-12-17T15:55:41Z")
Olá, para podermos te atender melhor e também pela proteção dos dados de sua conta. Por favor, pedimos que entre em contato conosco pelo LiveChat e nossa equipe irá te auxiliar o mais rápido possível.
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### Author:  [@camases-abraser-2](https://community.deriv.com/u/camases-abraser-2)
#### Post date: [February 4, 2022, 9:31pm UTC](https://community.deriv.com/t/verify-account-problam/15685/26 "2022-02-04T21:31:26Z")
The live chat does not help it keeps telling you to follow steps but what can you do when you have reached the limit
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### Author:  [@Paula](https://community.deriv.com/u/Paula)
#### Post date: [February 7, 2022, 10:08am UTC](https://community.deriv.com/t/verify-account-problam/15685/27 "2022-02-07T10:08:24Z")
Hi [camases-abraser-2](https://community.deriv.com/u/camases-abraser-2),
Please, in this case, ask to speak with one of our LiveChat agents, and we will assist you to resolve your issue in the best way possible.
Thank you!
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### Author:  [@astrose-absence-2](https://community.deriv.com/u/astrose-absence-2)
#### Post date: [August 7, 2022, 6:18pm UTC](https://community.deriv.com/t/verify-account-problam/15685/30 "2022-08-07T18:18:20Z")
Hi, was your issue solve, I have a same problem
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### Author:  [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)
#### Post date: [August 10, 2022, 3:09am UTC](https://community.deriv.com/t/verify-account-problam/15685/31 "2022-08-10T03:09:20Z")
Hi @astrose-absence-2, seems like you’re having the same issue with @ciphony-acreage-2. We would love to check this matter further for you. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.
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### Author:  [@astrose-absence-2](https://community.deriv.com/u/astrose-absence-2)
#### Post date: [August 10, 2022, 4:38am UTC](https://community.deriv.com/t/verify-account-problam/15685/32 "2022-08-10T04:38:22Z")
Thank you for reaching out to me, my account verification problem was resolved,
I could now do my withdrawal.
Regards
Ranley Brian Gariseb
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### Author:  [@burgles-adorned-2](https://community.deriv.com/u/burgles-adorned-2)
#### Post date: [August 18, 2022, 1:52am UTC](https://community.deriv.com/t/verify-account-problam/15685/33 "2022-08-18T01:52:44Z")
No puedo verificar mi cuenta, la verificación de la dirección me la ha rechazado varias veces y no puedo retirar
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [August 18, 2022, 9:32am UTC](https://community.deriv.com/t/verify-account-problam/15685/34 "2022-08-18T09:32:40Z")
Hola, @burgles-adorned-2. ¡Gracias por unirte a la comunidad! Lamentamos señalar eso. Comuníquese con nosotros a través de LiveChat para obtener una mejor asistencia y protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo más rápido posible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.
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### Author:  [@battles-advisor-2](https://community.deriv.com/u/battles-advisor-2)
#### Post date: [November 2, 2022, 1:32am UTC](https://community.deriv.com/t/verify-account-problam/15685/35 "2022-11-02T01:32:51Z")
ya agote los limites para verificación de mi cuenta y acudí a soporte técnico en chat en linea y como de 15 operadores distintos, todos me ponían a esperar de 3 a 5 minutos y el resultado era el mismo no necesitas verificar tu cuenta, ok pero la plataforma me dice que para operar necesito verificar mi cuenta
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [November 4, 2022, 7:53am UTC](https://community.deriv.com/t/verify-account-problam/15685/36 "2022-11-04T07:53:02Z")
> [@battles-advisor-2](#):
>
> ya agote los limites para verificación de mi cuenta y acudí a soporte técnico en chat en linea y como de 15 operadores distintos, todos me ponían a esperar de 3 a 5 minutos y el resultado era el mismo no necesitas verificar tu cuenta, ok pero la plataforma me dice que para operar necesito verificar mi cuenta
Hola, @battles-advisor-2. ¡Gracias por unirte a la comunidad! Lamentamos señalar eso. Comuníquese con nosotros a través de LiveChat para obtener una mejor asistencia y protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo más rápido posible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@battles-advisor-2](https://community.deriv.com/u/battles-advisor-2)
#### Post date: [November 15, 2022, 2:10am UTC](https://community.deriv.com/t/verify-account-problam/15685/37 "2022-11-15T02:10:23Z")
ya agote nuevamente los intentos y no fue posible la verificacion de mi cuenta
> [@belting-acrasin-2](#):
>
> i had already upload my identity details for deriv account but it will show my name not match for document . what is problem. I had uploaded my correct details
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [November 15, 2022, 9:14am UTC](https://community.deriv.com/t/verify-account-problam/15685/38 "2022-11-15T09:14:44Z")
> [@battles-advisor-2](#):
>
> ya agote nuevamente los intentos y no fue posible la verificacion de mi cuenta
Hola, @battles-advisor-2. Lamentamos señalar eso. Comuníquese con nosotros a través de LiveChat para obtener una mejor asistencia y protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo más rápido posible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@amidine-afacing-2](https://community.deriv.com/u/amidine-afacing-2)
#### Post date: [January 30, 2023, 3:15am UTC](https://community.deriv.com/t/verify-account-problam/15685/39 "2023-01-30T03:15:45Z")
Same still asking for verification
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [February 2, 2023, 7:37am UTC](https://community.deriv.com/t/verify-account-problam/15685/40 "2023-02-02T07:37:51Z")
Dear @amidine-afacing-2, thank you for joining the community! We regret to note this. We would love to check this further for you. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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