# verify account problem

**URL:** <https://community.deriv.com/t/verify-account-problem/17494>\
**Category:** FAQ\
**Created:** [September 15, 2021, 3:51pm UTC](https://community.deriv.com/t/verify-account-problem/17494 "2021-09-15T15:51:34Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![bulgier-acridin-2](https://avatars.discourse-cdn.com/v4/letter/b/eb8c5e/32.png) [@bulgier-acridin-2](https://community.deriv.com/u/bulgier-acridin-2)\
**Post date:** [September 15, 2021, 3:51pm UTC](https://community.deriv.com/t/verify-account-problem/17494/1 "2021-09-15T15:51:34Z")

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There was an issue on uploading the documents when i was going verify my account.  
message came it was mentioned that you’ve reached the limit for uploading your documents.  
this is my account please let me re-upload the document again as i couldn’t upload it previously.

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**Author:** ![basemen-absurds-2](https://avatars.discourse-cdn.com/v4/letter/b/fbc32d/32.png) [@basemen-absurds-2](https://community.deriv.com/u/basemen-absurds-2)\
**Post date:** [October 8, 2021, 12:19pm UTC](https://community.deriv.com/t/verify-account-problem/17494/2 "2021-10-08T12:19:26Z")

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these people wont help you bro

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**Author:** ![Paula](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Paula](https://community.deriv.com/u/Paula)\
**Post date:** [January 19, 2022, 4:56pm UTC](https://community.deriv.com/t/verify-account-problem/17494/3 "2022-01-19T16:56:13Z")

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Hi [bulgier-acridin-2](https://community.deriv.com/u/bulgier-acridin-2),

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will assist you to verify your account as soon as possible.  
Thank you!

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**Author:** ![amorism-abactor-4](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@amorism-abactor-4](https://community.deriv.com/u/amorism-abactor-4)\
**Post date:** [April 17, 2022, 9:47am UTC](https://community.deriv.com/t/verify-account-problem/17494/4 "2022-04-17T09:47:21Z")

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Warum kann ich nicht meine Adresse Verifizieren?

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**Author:** ![amorism-abactor-4](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@amorism-abactor-4](https://community.deriv.com/u/amorism-abactor-4)\
**Post date:** [April 17, 2022, 9:49am UTC](https://community.deriv.com/t/verify-account-problem/17494/5 "2022-04-17T09:49:27Z")

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Hast du es geschafft

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**Author:** ![accoils-acknown-2](https://avatars.discourse-cdn.com/v4/letter/a/e19adc/32.png) [@accoils-acknown-2](https://community.deriv.com/u/accoils-acknown-2)\
**Post date:** [May 4, 2022, 4:43pm UTC](https://community.deriv.com/t/verify-account-problem/17494/6 "2022-05-04T16:43:45Z")

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J’ai le même problème, j’ai change le nom mais a chaque fois que je télécharge ma carte d’identité c 'est tout lz temps refuse donc j’ai mis au nom de ma conjointe même chose et de ma sœur toujours la même choses et maintenant , plus possibilité de re télécharger le document, quel est lz problème au niveau de la validation ?  
Oui il y a question de sécurité mais faut aussi faciliter les choses car la c’est trop difficile, mon argent reste bloqué dans que je puisse faire quoi que ce soit

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**Author:** ![chaired-aeriest-2](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@chaired-aeriest-2](https://community.deriv.com/u/chaired-aeriest-2)\
**Post date:** [December 22, 2022, 12:53am UTC](https://community.deriv.com/t/verify-account-problem/17494/7 "2022-12-22T00:53:09Z")

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Your chat system helps no one at all, the bot does’nt ask question that describe the situation one is facing