# Verify proof of address **URL:** \ **Category:** General Discussion\ **Created:** [December 24, 2024, 12:26pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725 "2024-12-24T12:26:37Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![anatase-adonist-2](https://avatars.discourse-cdn.com/v4/letter/a/e5b9ba/32.png) [@anatase-adonist-2](https://community.deriv.com/u/anatase-adonist-2)\ **Post date:** [December 24, 2024, 12:26pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/1 "2024-12-24T12:26:38Z")
I have attempted to upload various documents as proof of address, but all of them have been rejected. I am now out of options and hesitant to deposit any money until my account is approved, as I fear losing it. Today will be my final attempt—if it fails, I will give up on Deriv and explore other brokers, even though it means missing out on trading Deriv synthetics. ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [December 24, 2024, 6:52pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/2 "2024-12-24T18:52:36Z")
Dear @anatase-adonist-2 , thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![blushed-addeems-2](https://avatars.discourse-cdn.com/v4/letter/b/e99b99/32.png) [@blushed-addeems-2](https://community.deriv.com/u/blushed-addeems-2)\ **Post date:** [January 20, 2025, 7:01pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/3 "2025-01-20T19:01:27Z")
I’m facing the same challenge here, I’ve submitted a Signed and stamped Bank statement but those guys just want to deny and close my account for no reason… I’m stressed and cant even trade again losing interest… @juanjo do something about it because its a valid documents that i submitted ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [January 21, 2025, 3:01pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/4 "2025-01-21T15:01:01Z")
Hi @blushed-addeems-2 Please note that the team has already sent you an email regarding this. Unfortunately, the document can’t be accepted. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![blushed-addeems-2](https://avatars.discourse-cdn.com/v4/letter/b/e99b99/32.png) [@blushed-addeems-2](https://community.deriv.com/u/blushed-addeems-2)\ **Post date:** [January 21, 2025, 6:36pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/5 "2025-01-21T18:36:07Z")
The livechat guys always repeat the same thing i need solutions not repetition right now i cant upload any documents again. ---
**Author:** ![blushed-addeems-2](https://avatars.discourse-cdn.com/v4/letter/b/e99b99/32.png) [@blushed-addeems-2](https://community.deriv.com/u/blushed-addeems-2)\ **Post date:** [January 21, 2025, 6:37pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/6 "2025-01-21T18:37:36Z")
if you guys have decided to permanently close my account then what about my funds ? because u guys said only my deposit will be honored so allow me withdraw ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [January 23, 2025, 7:45pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/7 "2025-01-23T19:45:42Z")
Hello @blushed-addeems-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat. ---
**Author:** ![barwing-ageless-2](https://avatars.discourse-cdn.com/v4/letter/b/8491ac/32.png) [@barwing-ageless-2](https://community.deriv.com/u/barwing-ageless-2)\ **Post date:** [May 31, 2025, 12:11pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/8 "2025-05-31T12:11:08Z")
This is also my case today, I have nothing left to upload not verified yet. ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [July 2, 2025, 8:43pm UTC](https://community.deriv.com/t/verify-proof-of-address/87725/9 "2025-07-02T20:43:40Z")
Hi @barwing-ageless-2 we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via live chat or WhatsApp. Thank you for your understanding! > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.