we have the problem any one can now how to slove it

When I go to withdraw to my e-wallet, it falls like this. (attach the picture) How to fix this?

Dear @carotte-adjutor-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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