Dear members,
If you’ve recently moved to a different country and wish to update your country of residence please contact us via LiveChat. A Customer Support agent will be requesting a ‘proof of address’* of your new country of residence, depending on the country you’ve moved to.
List of documents we accept as proof of address:
-
Utility bill (water, electricity, gas, home internet)
-
Bank statement (signed and stamped)
-
Government-issued affidavit
Proof of address requirements:
-
Issued in the last 6 months
-
Issued in your own name
-
Your new residential address needs to be visible
-
The entire document needs to be readable (not cropped)
-
Not a screenshot
*Other requirements may apply depending on your new country of residence and/or the current status of your account.
Hope the above is useful for you! 