# Why can't I see my mt5 account again that I'm using to trade **URL:** \ **Category:** FAQ\ **Created:** [March 5, 2023, 1:36am UTC](https://community.deriv.com/t/why-cant-i-see-my-mt5-account-again-that-im-using-to-trade/48756 "2023-03-05T01:36:43Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![broking-affined-2](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@broking-affined-2](https://community.deriv.com/u/broking-affined-2)\ **Post date:** [March 5, 2023, 1:36am UTC](https://community.deriv.com/t/why-cant-i-see-my-mt5-account-again-that-im-using-to-trade/48756/1 "2023-03-05T01:36:43Z")
When ever I login to my normal dollar account, when I get to my mt5 account it’s either it does not load up or I can no longer see it and there money in the account. What’s happening ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [March 5, 2023, 5:59am UTC](https://community.deriv.com/t/why-cant-i-see-my-mt5-account-again-that-im-using-to-trade/48756/2 "2023-03-05T05:59:41Z")
Hi @broking-affined-2 , thank you for joining the community! We would like to apologize for the inconvenience you have experienced today. Kindly be informed that there is a weekly maintenance for the MT5 platform. You may check the article below for more information on the weekly maintenance. > [@MT5 weekly maintenance](https://community.deriv.com/t/mt5-weekly-maintenance/31299): > > Hello Deriv Community, Do you know that we have weekly server maintenance every Sunday? This is to ensure that we deliver top-notch service to our clients. Following this, you may need to plan your trading activities in advance. The weekly maintenance will take approximately 2 hours to complete and service may be disrupted during this time. This information is also shared in your Trader’s hub [here](https://app.deriv.com/appstore/traders-hub). Please click on Trade button: If you have any questions, … If your trades are affected, kindly contact us via Live Chat and we will be more than happy to assist you. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.108290626.1104543695.1677375086-735896514.1640585798)** > > Trading platforms designed with you in mind. ---
**Author:** ![airflow-actaeon-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/airflow-actaeon-2/32/6004_2.png) [@airflow-actaeon-2](https://community.deriv.com/u/airflow-actaeon-2)\ **Post date:** [June 18, 2023, 2:27am UTC](https://community.deriv.com/t/why-cant-i-see-my-mt5-account-again-that-im-using-to-trade/48756/3 "2023-06-18T02:27:41Z")
Hi good morning, please I was trading with Deriv MT5 account all of a sudden the account disappear I can’t find it, please help ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 18, 2023, 3:29am UTC](https://community.deriv.com/t/why-cant-i-see-my-mt5-account-again-that-im-using-to-trade/48756/4 "2023-06-18T03:29:22Z")
Dear @airflow-actaeon-2 , thank you for joining our community! We are sorry to hear this. Kindly be informed that there is a weekly MT5 maintenance every Sunday. You may refer to the article below: > [@MT5 weekly maintenance](https://community.deriv.com/t/mt5-weekly-maintenance/31299): > > Hello Deriv Community, Do you know that we have weekly server maintenance every Sunday? This is to ensure that we deliver top-notch service to our clients. Following this, you may need to plan your trading activities in advance. The weekly maintenance will take approximately 2 hours to complete and service may be disrupted during this time. This information is also shared in your Trader’s hub [here](https://app.deriv.com/appstore/traders-hub). Please click on Trade button: If you have any questions, … Therefore, once the maintenance has finished, kindly check your account again. If you still face the same issue, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.