# Why does dont provide signup notifications to affiliates? **URL:** \ **Category:** General Discussion\ **Created:** [April 16, 2024, 3:30pm UTC](https://community.deriv.com/t/why-does-dont-provide-signup-notifications-to-affiliates/86682 "2024-04-16T15:30:17Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![claimer-abortee-2](https://avatars.discourse-cdn.com/v4/letter/c/74df32/32.png) [@claimer-abortee-2](https://community.deriv.com/u/claimer-abortee-2)\ **Post date:** [April 16, 2024, 3:30pm UTC](https://community.deriv.com/t/why-does-dont-provide-signup-notifications-to-affiliates/86682/1 "2024-04-16T15:30:17Z")
Because people are signup with our link and we don’t see them in our dashboard ( Its a problem many affiliates complain about last webner many people reported that issue), when we ask all we get is sent email: of the client if people signup through our social media account (TIKTOK,YOUTUBE,FACEBOOK) how will we get their emails. Also when they sign up why don’t you allow their contacts to be displayed there or even quick chat option so that we can follow them and encourage about trading? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 17, 2024, 4:41am UTC](https://community.deriv.com/t/why-does-dont-provide-signup-notifications-to-affiliates/86682/2 "2024-04-17T04:41:39Z")
Hello @claimer-abortee-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.