# Why is my cashier closed?

**URL:** <https://community.deriv.com/t/why-is-my-cashier-closed/16309>\
**Category:** General Discussion\
**Created:** [August 31, 2021, 11:10am UTC](https://community.deriv.com/t/why-is-my-cashier-closed/16309 "2021-08-31T11:10:26Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![abandum-acratic-2](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@abandum-acratic-2](https://community.deriv.com/u/abandum-acratic-2)\
**Post date:** [August 31, 2021, 11:10am UTC](https://community.deriv.com/t/why-is-my-cashier-closed/16309/1 "2021-08-31T11:10:26Z")

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My cashier account is closed,what’s happening?

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**Author:** ![alfredo-acrasia-2](https://avatars.discourse-cdn.com/v4/letter/a/ad7895/32.png) [@alfredo-acrasia-2](https://community.deriv.com/u/alfredo-acrasia-2)\
**Post date:** [September 2, 2021, 12:41pm UTC](https://community.deriv.com/t/why-is-my-cashier-closed/16309/2 "2021-09-02T12:41:08Z")

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My cashier is block and i verifyed my account

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**Author:** ![azafrin-acousma-2](https://avatars.discourse-cdn.com/v4/letter/a/e8c25b/32.png) [@azafrin-acousma-2](https://community.deriv.com/u/azafrin-acousma-2)\
**Post date:** [September 12, 2021, 1:40pm UTC](https://community.deriv.com/t/why-is-my-cashier-closed/16309/3 "2021-09-12T13:40:08Z")

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His, kindly help. I funded my account but money is not reflecting on my deriv account

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**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\
**Post date:** [September 17, 2021, 2:19pm UTC](https://community.deriv.com/t/why-is-my-cashier-closed/16309/4 "2021-09-17T14:19:21Z")

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Has the money now reflected?

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**Author:** ![baycuru-acaudal-2](https://avatars.discourse-cdn.com/v4/letter/b/ce73a5/32.png) [@baycuru-acaudal-2](https://community.deriv.com/u/baycuru-acaudal-2)\
**Post date:** [September 27, 2021, 9:02am UTC](https://community.deriv.com/t/why-is-my-cashier-closed/16309/5 "2021-09-27T09:02:46Z")

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I say that why my account limit to withdraw for agent

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**Author:** ![aerobes-acridyl-2](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@aerobes-acridyl-2](https://community.deriv.com/u/aerobes-acridyl-2)\
**Post date:** [September 27, 2021, 10:01am UTC](https://community.deriv.com/t/why-is-my-cashier-closed/16309/6 "2021-09-27T10:01:01Z")

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My cashier is blocked.why is that? Plz help me

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**Author:** ![abandum-acratic-2](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@abandum-acratic-2](https://community.deriv.com/u/abandum-acratic-2)\
**Post date:** [September 27, 2021, 10:12am UTC](https://community.deriv.com/t/why-is-my-cashier-closed/16309/7 "2021-09-27T10:12:53Z")

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I had a very similar problem before,one of the reason to be closed is that you used your debit or credit card to fund multiple account. Maybe you once had a binary account/deriv and opened another one again and funded it with the very same visa card you used in the previous account. So you can email them and they take time to respond but once they responded, they’ll demand your identity document,selfie with you ID document taken at the same time,the bank card you used and with certain numbers hidden. They opened it and if you do it again, they close your account with money in it because their clause states that.