# Why my Account was not take my deposit , because my proof of address and proof of identity it's was verified ...why don't take my deposit please help me **URL:** \ **Category:** General Discussion\ **Created:** [September 14, 2022, 2:31pm UTC](https://community.deriv.com/t/why-my-account-was-not-take-my-deposit-because-my-proof-of-address-and-proof-of-identity-its-was-verified-why-dont-take-my-deposit-please-help-me/36391 "2022-09-14T14:31:33Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![abutter-adorner-2](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@abutter-adorner-2](https://community.deriv.com/u/abutter-adorner-2)\ **Post date:** [September 14, 2022, 2:31pm UTC](https://community.deriv.com/t/why-my-account-was-not-take-my-deposit-because-my-proof-of-address-and-proof-of-identity-its-was-verified-why-dont-take-my-deposit-please-help-me/36391/1 "2022-09-14T14:31:33Z")
Why my Account was not take my deposit , because my proof of address and proof of identity it’s was verified …why don’t take my deposit please help me ---
**Author:** ![Deriv\_adminN3](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn3/32/5173_2.png) [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Post date:** [September 15, 2022, 2:34am UTC](https://community.deriv.com/t/why-my-account-was-not-take-my-deposit-because-my-proof-of-address-and-proof-of-identity-its-was-verified-why-dont-take-my-deposit-please-help-me/36391/2 "2022-09-15T02:34:30Z")
Hi @abutter-adorner-2, thank you for posting on our Deriv Community and we’re sorry to hear this. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![buffalo-agister-2](https://avatars.discourse-cdn.com/v4/letter/b/fbc32d/32.png) [@buffalo-agister-2](https://community.deriv.com/u/buffalo-agister-2)\ **Post date:** [August 16, 2023, 5:15pm UTC](https://community.deriv.com/t/why-my-account-was-not-take-my-deposit-because-my-proof-of-address-and-proof-of-identity-its-was-verified-why-dont-take-my-deposit-please-help-me/36391/3 "2023-08-16T17:15:04Z")
I deposited money to my deriv account but am not seeing the money And is not refunded ![Screenshot_2023-08-16-17-59-29-245_com.whatsapp.w4b](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/dbdb6edb8a4eb7714aa2d61559aa27cb6df0339c.jpeg) ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [August 20, 2023, 7:27am UTC](https://community.deriv.com/t/why-my-account-was-not-take-my-deposit-because-my-proof-of-address-and-proof-of-identity-its-was-verified-why-dont-take-my-deposit-please-help-me/36391/4 "2023-08-20T07:27:00Z")
Hi @buffalo-agister-2, thank you for joining our community! We are sorry to hear that your deposit has not been credited. Kindly contact us via Live Chat or Whatsapp for further assistance and provide your account number and order ID so that we can check further for you. We hope to hear from you soon via Live Chat! Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.