withdraw is disable

a binary suspendeu os meus saques, não sei o que aconteceu. no site diz “Withdrawals have been disabled on your account. Please check your email for more details.”.

We have responded to your enquiry via your registered email address. Please check & complete the necessary steps. Thank you.

Assuming i deposited but later didn’t trade and decided to withdraw the money.
About how long will it take for me to withdraw the money?
how long will it take for me to see the money in my ewallet?
thank you