# Withdraw KO, acount close by deriv, money lost

**URL:** <https://community.deriv.com/t/withdraw-ko-acount-close-by-deriv-money-lost/29995>\
**Category:** General Discussion\
**Created:** [May 4, 2022, 5:51pm UTC](https://community.deriv.com/t/withdraw-ko-acount-close-by-deriv-money-lost/29995 "2022-05-04T17:51:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![accoils-acknown-2](https://avatars.discourse-cdn.com/v4/letter/a/e19adc/32.png) [@accoils-acknown-2](https://community.deriv.com/u/accoils-acknown-2)\
**Post date:** [May 4, 2022, 5:51pm UTC](https://community.deriv.com/t/withdraw-ko-acount-close-by-deriv-money-lost/29995/1 "2022-05-04T17:51:09Z")

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You close my account without paid my solde,  
C’est du vol.  
Je réclame le retrait de mes solde avec le compte [ramiliarisonnirintsoha@gmail.com](mailto:ramiliarisonnirintsoha@gmail.com).

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**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\
**Post date:** [May 9, 2022, 6:37am UTC](https://community.deriv.com/t/withdraw-ko-acount-close-by-deriv-money-lost/29995/2 "2022-05-09T06:37:38Z")

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Dear @accoils-acknown-2, we regret to note this. We would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.