# Withdrawal amount missing

**URL:** <https://community.deriv.com/t/withdrawal-amount-missing/21412>\
**Category:** Payments & Transactions\
**Created:** [October 26, 2021, 3:00pm UTC](https://community.deriv.com/t/withdrawal-amount-missing/21412 "2021-10-26T15:00:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![chaunts-acritan-2](https://avatars.discourse-cdn.com/v4/letter/c/8c91f0/32.png) [@chaunts-acritan-2](https://community.deriv.com/u/chaunts-acritan-2)\
**Post date:** [October 26, 2021, 3:00pm UTC](https://community.deriv.com/t/withdrawal-amount-missing/21412/1 "2021-10-26T15:00:13Z")

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Hllo,  
I have made a withdrawal request from deriv. Account on oct 2nd and 3 rd of to my local bank in India via Visa card and it’s showing processed from deriv side but I have been expecting the payment in my account ever since and still it’s not been credited … I contacted the chat section and they have provided me with a ARN I’d and I have forwarded it to my bank and still it has not been seen anywhere in my bank neither in international terminal nor the local bank terminal … neither the amount is seen in my deriv wallet … I have contacted again and again to the chat section and they keep on telling it’s been processed and contact with the bank … so what am I to do … the deriv agent is not giving any other details like , bank name or exchange name or anything … seems like something fraud is there and they are not acting like a legit company … I have been expecting this money for almost 1 month … can anyone help me out please