# Withdrawal Being Denied **URL:** \ **Category:** General Discussion\ **Tags:** withdrawal\ **Created:** [May 14, 2025, 3:35pm UTC](https://community.deriv.com/t/withdrawal-being-denied/88148 "2025-05-14T15:35:13Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![bonducs-affirms-2](https://avatars.discourse-cdn.com/v4/letter/b/a8b319/32.png) [@bonducs-affirms-2](https://community.deriv.com/u/bonducs-affirms-2)\ **Post date:** [May 14, 2025, 3:35pm UTC](https://community.deriv.com/t/withdrawal-being-denied/88148/1 "2025-05-14T15:35:13Z")
They are saying my card reached the limit which is not possible, my card limit is $5000 and I attempted to withdraw $1000. They had me call my bank three times who confirmed there’s no issues with my acc, not to mentioned I made another transfer from another broker, just to be sure and it went through fine, for even more than I was attempting to withdraw here. They removed my method of payment twice, then ask me to basically pay to add it back in order to withdraw. (So I must pay to get my money) which I did, and they removed it again. They are redirecting me to ewallet, if you check them online, they have 0 credibility, ratings very low, ppl stating they are scams. I don’t think that’s a coincidence. So they are directing me to open an acc with a bank everyone online is saying they’ve lost their money transferring through. Now they closed my chat, blocked me from creating another chat and tell me they created a ticket and I should wait which can take up to 3 days for them to answer me, wow. On top of that is like it’s scripted because hundreds of person have been told the same exact thing and posted it online. ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 16, 2025, 12:15pm UTC](https://community.deriv.com/t/withdrawal-being-denied/88148/2 "2025-05-16T12:15:40Z")
Thank you for sharing the details, @bonducs-affirms-2 . Upon checking further on your account, we noticed the respective team has responded to you via email with Ticket ID: 6472315. We recommend you refer to the email sent to you for more clarification. We hope the above information is helpful. Thank you.