# Withdrawal declined **URL:** \ **Category:** General Discussion\ **Created:** [May 6, 2022, 6:04am UTC](https://community.deriv.com/t/withdrawal-declined/30123 "2022-05-06T06:04:53Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![azimide-adiabat-2](https://avatars.discourse-cdn.com/v4/letter/a/9fc29f/32.png) [@azimide-adiabat-2](https://community.deriv.com/u/azimide-adiabat-2)\ **Post date:** [May 6, 2022, 6:04am UTC](https://community.deriv.com/t/withdrawal-declined/30123/1 "2022-05-06T06:04:53Z")
I deposit $96 using with my card on direct banking Nigeria, I then deposit another $5 via AirTm in other to enable airtm withdrawal but the it was declined with the following reason. Please what does this mean.Thank you ---
**Author:** ![Caramelo2](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Caramelo2](https://community.deriv.com/u/Caramelo2)\ **Post date:** [May 6, 2022, 2:47pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/2 "2022-05-06T14:47:53Z")
Please how long did it take for funds to be deposited into your account using this method -i.e direct banking Nigeria? ---
**Author:** ![azimide-adiabat-2](https://avatars.discourse-cdn.com/v4/letter/a/9fc29f/32.png) [@azimide-adiabat-2](https://community.deriv.com/u/azimide-adiabat-2)\ **Post date:** [May 6, 2022, 3:02pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/3 "2022-05-06T15:02:26Z")
It was instant but now searching for way to withdraw ---
**Author:** ![Caramelo2](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Caramelo2](https://community.deriv.com/u/Caramelo2)\ **Post date:** [May 6, 2022, 3:28pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/4 "2022-05-06T15:28:34Z")
Mine has been days. Saying order pending ---
**Author:** ![aecidia-abidjan-1](https://avatars.discourse-cdn.com/v4/letter/a/4bbf92/32.png) [@aecidia-abidjan-1](https://community.deriv.com/u/aecidia-abidjan-1)\ **Post date:** [May 8, 2022, 10:24am UTC](https://community.deriv.com/t/withdrawal-declined/30123/5 "2022-05-08T10:24:16Z")
Pls what does this Direct Banking Nigeria mean. I have used Visa card to deposit a long time ago, but since then I have been using a payment agent. My withdrawal request was also declined and I was asked to use the direct banking Nigeria also. Pls what does it mean. Or does it mean I should use the Visa card I used beforehand ---
**Author:** ![Caramelo2](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Caramelo2](https://community.deriv.com/u/Caramelo2)\ **Post date:** [May 8, 2022, 1:20pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/6 "2022-05-08T13:20:30Z")
Direct banking Nigeria has been disabled. You can no longer use it ---
**Author:** ![aecidia-abidjan-1](https://avatars.discourse-cdn.com/v4/letter/a/4bbf92/32.png) [@aecidia-abidjan-1](https://community.deriv.com/u/aecidia-abidjan-1)\ **Post date:** [May 8, 2022, 1:33pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/7 "2022-05-08T13:33:03Z")
So does that mean I should make my normal withdrawal like I did before with the same payment agent I used before (onlinenaira) ---
**Author:** ![azimide-adiabat-2](https://avatars.discourse-cdn.com/v4/letter/a/9fc29f/32.png) [@azimide-adiabat-2](https://community.deriv.com/u/azimide-adiabat-2)\ **Post date:** [May 8, 2022, 2:04pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/8 "2022-05-08T14:04:30Z")
I’m still trying to find an answer to this question too. One of my tried the Direct banking withdrawal using his domiciliary account but the withdrawal is still pending over two days now, we are just waiting to see if it will be successful. I will also consider using the naira account i used to deposit for withdrawal with the direct banking. If you’re able to get a way to withdraw, kindly let me know. ---
**Author:** ![Caramelo2](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Caramelo2](https://community.deriv.com/u/Caramelo2)\ **Post date:** [May 8, 2022, 2:06pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/9 "2022-05-08T14:06:57Z")
Yes. Since it has been disabled, you have to use any payment method you used to deposit to withdraw ---
**Author:** ![aecidia-abidjan-1](https://avatars.discourse-cdn.com/v4/letter/a/4bbf92/32.png) [@aecidia-abidjan-1](https://community.deriv.com/u/aecidia-abidjan-1)\ **Post date:** [May 8, 2022, 2:31pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/10 "2022-05-08T14:31:34Z")
Pls which off these payments methods do they refer to as direct Banking Nigeria. Cause these are the only once I have used before ![Screenshot_20220508-152921](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/d/d9164db52f462e9f4d65c269d1d0ebe5666adad8.jpeg) ---
**Author:** ![aecidia-abidjan-1](https://avatars.discourse-cdn.com/v4/letter/a/4bbf92/32.png) [@aecidia-abidjan-1](https://community.deriv.com/u/aecidia-abidjan-1)\ **Post date:** [May 8, 2022, 2:37pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/11 "2022-05-08T14:37:30Z")
Am asking this because I haven’t used any other method to fund before, and they said I used direct banking to deposit. I just hope my withdrawal will go through this time. ---
**Author:** ![Caramelo2](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Caramelo2](https://community.deriv.com/u/Caramelo2)\ **Post date:** [May 8, 2022, 4:40pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/12 "2022-05-08T16:40:16Z")
None of them. It has been disabled so you cant see it as an option. You have to contact support and explain to them since you have not used any other payment options ---
**Author:** ![aecidia-abidjan-1](https://avatars.discourse-cdn.com/v4/letter/a/4bbf92/32.png) [@aecidia-abidjan-1](https://community.deriv.com/u/aecidia-abidjan-1)\ **Post date:** [May 8, 2022, 5:00pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/13 "2022-05-08T17:00:30Z")
Pls that’s the problem, how can one contact them speedy. To put a ticket takes ages to reply. Do they have a phone contact or at least a live chat. ---
**Author:** ![Caramelo2](https://avatars.discourse-cdn.com/v4/letter/c/8e8cbc/32.png) [@Caramelo2](https://community.deriv.com/u/Caramelo2)\ **Post date:** [May 8, 2022, 6:14pm UTC](https://community.deriv.com/t/withdrawal-declined/30123/14 "2022-05-08T18:14:00Z")
They have live chat but lately it has been difficult reaching them. But try anyways