Withdrawal error by (Join Stock Commercial Bank For Foreign Trade of Vietnam)

Hi this is user CR1715966. I launched a complaint as far back as 4 days ago and i have still not received not even a single response from your organization. It is in regards to a withdrawal i processed on the 24 th of August. When I deposit in CR1715966 by (Join Stock Commercial Bank For Foreign Trade of Vietnam), CR1715966 is OK but I withdrawal in error. Please help me. Thank you.