# Withdrawal Help **URL:** \ **Category:** Payments & Transactions\ **Created:** [February 4, 2024, 9:16pm UTC](https://community.deriv.com/t/withdrawal-help/73947 "2024-02-04T21:16:25Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [February 18, 2024, 3:50am UTC](https://community.deriv.com/t/withdrawal-help/73947/2 "2024-02-18T03:50:27Z")
Hi @bogyism-abubble-2, thank you for reaching out to our community and we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. Furthermore, you may also check the article below: > [@Withdraw using a different payment method](https://community.deriv.com/t/withdraw-using-a-different-payment-method/32183): > > Hi Deriv Community Members, bulb It is our payments policy that you would need to withdraw the same method that you have deposited. However, it depends on your payment methods. If your payment method is not available for withdrawal then you are allowed to use a different payment method to withdraw your funds. Please refer to the guideline below to check whether you are allowed to withdraw using different payment methods. Deposit using MasterCard : If you deposit using MasterCard, you need … If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. --- _[View the full topic](https://community.deriv.com/t/withdrawal-help/73947)._