Withdrawal issue

I placed a withdrawal of $90 today and I only got 26,000 naira meanwhile, the rate is 415 per dollar. I contacted my bank and they said they only credit me what they receive. Does that mean deriv only sent $64 to my bank?

@calends-adelges-2 , how did you withdraw, via credit card?
Try and withdraw via ewallet. When you withdraw via credit card, the bank will exchange it for you at a very poor rate.
And that is why you received that 26k. Which bank did you withdraw to?
If you have airtm account, you can withdraw to it. I do buy Airtm funds at 450 to 500 naira per dollar.