# Withdrawal issues and unavailable live chat **URL:** \ **Category:** General Discussion\ **Created:** [June 30, 2022, 10:08pm UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840 "2022-06-30T22:08:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![aphetic-addulce-2](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@aphetic-addulce-2](https://community.deriv.com/u/aphetic-addulce-2)\ **Post date:** [June 30, 2022, 10:08pm UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840/1 "2022-06-30T22:08:31Z")
It’s rather annoying that after I made a withdrawal request and it was processed successfully, it didn’t reflect on my bank account. I’ve tried to reach out through the LiveChat but it seems like the button on the website is just for decoration!! I wouldn’t like to see Deriv as a false broker but until my issues are resolved and my withdrawal reflects on my bank… ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [July 1, 2022, 5:10am UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840/2 "2022-07-01T05:10:26Z")
Hello, @aphetic-addulce-2 . Thank you for joining the community! We regret to note that. Upon checking, our Live Chat is working fine. You may refer below on how to contact our support: [https://community.deriv.com/t/how-to-contact-our-customer-support/27051](https://community.deriv.com/t/how-to-contact-our-customer-support/27051) Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/) Regards, [Deriv.com](http://deriv.com/) ---
**Author:** ![aphetic-addulce-2](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@aphetic-addulce-2](https://community.deriv.com/u/aphetic-addulce-2)\ **Post date:** [July 9, 2022, 3:08pm UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840/3 "2022-07-09T15:08:18Z")
Hello @Farahin_derivadmin . The live chat doesn’t work on my windows but it works on my mac. Also, it’s been 9 days since I made my withdrawal request and it hasn’t been confirmed by my bank that I made any transaction! ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [July 18, 2022, 9:15am UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840/4 "2022-07-18T09:15:35Z")
@aphetic-addulce-2 , we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![bemixed-adamant-2](https://avatars.discourse-cdn.com/v4/letter/b/ed8c4c/32.png) [@bemixed-adamant-2](https://community.deriv.com/u/bemixed-adamant-2)\ **Post date:** [March 12, 2023, 8:00pm UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840/5 "2023-03-12T20:00:35Z")
Am also having issues with withdrawal, this is the response am receiving ![Screenshot_20230311-193045](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c5d22725bdd70327e52f2b253f3cc4b9e44ba85c.png) ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [March 15, 2023, 9:35am UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840/6 "2023-03-15T09:35:55Z")
Hello, @bemixed-adamant-2 . Thank you for reaching out to us here. We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![apoikia-airboat-2](https://avatars.discourse-cdn.com/v4/letter/a/f17d59/32.png) [@apoikia-airboat-2](https://community.deriv.com/u/apoikia-airboat-2)\ **Post date:** [April 22, 2024, 1:56pm UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840/7 "2024-04-22T13:56:32Z")
Same with mine I withdrew usdt a week ago but It hasn’t seen me I don’t know why I connected support team they just wait deriv would connect me ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 23, 2024, 3:28am UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840/8 "2024-04-23T03:28:40Z")
Hello @apoikia-airboat-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind.