# WITHDRAWAL LOOCKED **URL:** \ **Category:** Payments & Transactions\ **Created:** [November 7, 2021, 4:38pm UTC](https://community.deriv.com/t/withdrawal-loocked/22443 "2021-11-07T16:38:21Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![anapest-acontia-2](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@anapest-acontia-2](https://community.deriv.com/u/anapest-acontia-2)\ **Post date:** [November 7, 2021, 4:38pm UTC](https://community.deriv.com/t/withdrawal-loocked/22443/1 "2021-11-07T16:38:21Z")
I just changed my name, I didn’t know that the withdrawal and deposit from my account will be loocked, I can’t make a funds into my MT5 account and I can’t transfer my money to Skrill What should I do!!! Please solve my problem ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 7, 2021, 5:42pm UTC](https://community.deriv.com/t/withdrawal-loocked/22443/2 "2021-11-07T17:42:07Z")
@anapest-acontia-2 ,. What do you mean by “just changed my name”? Changed name from deriv account or from your i.d card? Explain clearly. ---
**Author:** ![algazel-acreman-2](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@algazel-acreman-2](https://community.deriv.com/u/algazel-acreman-2)\ **Post date:** [November 7, 2021, 8:26pm UTC](https://community.deriv.com/t/withdrawal-loocked/22443/3 "2021-11-07T20:26:05Z")
Tengo el mismo problema solo que no puedo retirar y tampoco transferir de DERIV a MT5 ya llevo mas de 15 dias con el problema y no me han respondido mis tikers. Agradezco que me puedan ayudar por favor. Gracias ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 7, 2021, 11:34pm UTC](https://community.deriv.com/t/withdrawal-loocked/22443/4 "2021-11-07T23:34:42Z")
@algazel-acreman-2 ,. ¿Su cuenta está completamente verificada? ---
**Author:** ![algazel-acreman-2](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@algazel-acreman-2](https://community.deriv.com/u/algazel-acreman-2)\ **Post date:** [November 9, 2021, 10:06pm UTC](https://community.deriv.com/t/withdrawal-loocked/22443/5 "2021-11-09T22:06:40Z")
Si está al 100% verificada ---
**Author:** ![algazel-acreman-2](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@algazel-acreman-2](https://community.deriv.com/u/algazel-acreman-2)\ **Post date:** [November 10, 2021, 12:57am UTC](https://community.deriv.com/t/withdrawal-loocked/22443/6 "2021-11-10T00:57:27Z")
Necesito ayuda por favor ya llevo mucho tiempo en eso y nadie me soluciona nada. ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 10, 2021, 2:02am UTC](https://community.deriv.com/t/withdrawal-loocked/22443/7 "2021-11-10T02:02:24Z")
@algazel-acreman-2 ,. Entonces tienes que ponerte en contacto con deriv a través del “chat en vivo” en tu página de deriv para resolver el problema. ---
**Author:** ![algazel-acreman-2](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@algazel-acreman-2](https://community.deriv.com/u/algazel-acreman-2)\ **Post date:** [November 10, 2021, 2:29am UTC](https://community.deriv.com/t/withdrawal-loocked/22443/8 "2021-11-10T02:29:04Z")
Ya lo he intentado y no me dan respuesta y en vivo no me responden ya he mandado ticket y no me responden. ---
**Author:** ![anapest-acontia-2](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@anapest-acontia-2](https://community.deriv.com/u/anapest-acontia-2)\ **Post date:** [November 19, 2021, 7:52pm UTC](https://community.deriv.com/t/withdrawal-loocked/22443/9 "2021-11-19T19:52:08Z")
I change my name in deriv account After i want to deposit in my Mt5 account they send me Deposit/withdraw are locked I send them the paper of verification and no feedback from them ---
**Author:** ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2)\ **Post date:** [November 20, 2021, 7:19pm UTC](https://community.deriv.com/t/withdrawal-loocked/22443/10 "2021-11-20T19:19:22Z")
@anapest-acontia-2 ,. Since you changed your name, did you send to them the “change of name document” duly signed and stamped by the government authority in your country?