# Withdrawal not recieved in bank account yet **URL:** https://community.deriv.com/t/withdrawal-not-recieved-in-bank-account-yet/19365 **Category:** Payments & Transactions **Created:** [October 5, 2021, 4:04pm UTC](https://community.deriv.com/t/withdrawal-not-recieved-in-bank-account-yet/19365 "2021-10-05T16:04:41Z") **Posts on this page:** 3 **Page:** 1
### Author: ![bhishti-achiral-2](https://avatars.discourse-cdn.com/v4/letter/b/e47774/32.png) [@bhishti-achiral-2](https://community.deriv.com/u/bhishti-achiral-2) #### Post date: [October 5, 2021, 4:04pm UTC](https://community.deriv.com/t/withdrawal-not-recieved-in-bank-account-yet/19365/1 "2021-10-05T16:04:41Z")
Good day. I did 120 usd withdrawals on the 29th Sept and 01 Oct respectively. I use to use a different debit card and recently canceled it and got another one as it was damaged. When i did the withdrawal i used the canceled card hence the funds are off the derive wallet but haven’t reflected nor reversed from the canceled card to the derive wallet ![Screenshot_20211005-180344_Chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/cf7b459666edc1fd8d6412c979085aaa7e247a94.jpeg) ---
### Author: ![acritan-abluent-2](https://avatars.discourse-cdn.com/v4/letter/a/e9c0ed/32.png) [@acritan-abluent-2](https://community.deriv.com/u/acritan-abluent-2) #### Post date: [October 5, 2021, 7:28pm UTC](https://community.deriv.com/t/withdrawal-not-recieved-in-bank-account-yet/19365/2 "2021-10-05T19:28:26Z")
@bhishti-achiral-2 ,. Hello please kindly contact deriv customer care via the live chat to resolve this issue. ---
### Author: ![ameland-aerials-1](https://avatars.discourse-cdn.com/v4/letter/a/e79b87/32.png) [@ameland-aerials-1](https://community.deriv.com/u/ameland-aerials-1) #### Post date: [October 6, 2021, 5:05pm UTC](https://community.deriv.com/t/withdrawal-not-recieved-in-bank-account-yet/19365/3 "2021-10-06T17:05:09Z")
Happy to share my experience on how I was able to get my money back from this company{support@ onestandardfinance,org