# Withdrawal process

**URL:** <https://community.deriv.com/t/withdrawal-process/6957>\
**Category:** Payments & Transactions\
**Created:** [April 5, 2021, 8:26am UTC](https://community.deriv.com/t/withdrawal-process/6957 "2021-04-05T08:26:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![cetacea-acetums-2](https://avatars.discourse-cdn.com/v4/letter/c/c4cdca/32.png) [@cetacea-acetums-2](https://community.deriv.com/u/cetacea-acetums-2)\
**Post date:** [April 5, 2021, 8:26am UTC](https://community.deriv.com/t/withdrawal-process/6957/1 "2021-04-05T08:26:24Z")

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I deposited with the same payment agent and I was unable to submit my withdrawal request for the same payment agent… Please help!

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**Author:** ![becuiba-acaroid-2](https://avatars.discourse-cdn.com/v4/letter/b/46a35a/32.png) [@becuiba-acaroid-2](https://community.deriv.com/u/becuiba-acaroid-2)\
**Post date:** [July 30, 2021, 3:04pm UTC](https://community.deriv.com/t/withdrawal-process/6957/2 "2021-07-30T15:04:53Z")

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Heyy, were you able to resolve this issue?im experiencing the same problem

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**Author:** ![biremes-acquest-2](https://avatars.discourse-cdn.com/v4/letter/b/e480ec/32.png) [@biremes-acquest-2](https://community.deriv.com/u/biremes-acquest-2)\
**Post date:** [August 4, 2021, 3:05pm UTC](https://community.deriv.com/t/withdrawal-process/6957/3 "2021-08-04T15:05:14Z")

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Estou com o mesmo problema, não consigo retirar pelo mesmo agente de pagamento e nem apareceu outra forma de pagamento em meu caixa