# Withdrawal processed but funds not received. **URL:** \ **Category:** Payments & Transactions\ **Created:** [August 15, 2020, 5:58am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645 "2020-08-15T05:58:27Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![alsoone-abysses-2](https://avatars.discourse-cdn.com/v4/letter/a/4da419/32.png) [@alsoone-abysses-2](https://community.deriv.com/u/alsoone-abysses-2)\ **Post date:** [August 15, 2020, 5:58am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/1 "2020-08-15T05:58:28Z")
To whom it may concern (CR1377462 : 8199139 - 7/27/2020 6:36:29 AM) It’s been more than 10 days now since I’ve used zingpay to withdraw.The withdrawal process was successful but funds has not reflected into my bank, till this date. Please help. ---
**Author:** ![bowline-abubble-2](https://avatars.discourse-cdn.com/v4/letter/b/3bc359/32.png) [@bowline-abubble-2](https://community.deriv.com/u/bowline-abubble-2)\ **Post date:** [August 19, 2020, 5:13am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/2 "2020-08-19T05:13:56Z")
I have the same issue ---
**Author:** ![benweed-accoils-2](https://avatars.discourse-cdn.com/v4/letter/b/b77776/32.png) [@benweed-accoils-2](https://community.deriv.com/u/benweed-accoils-2)\ **Post date:** [August 26, 2020, 9:58pm UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/3 "2020-08-26T21:58:05Z")
> [@alsoone-abysses-2](#): > > The withdrawal process was successful but funds has not reflected into my bank, till this date. Call your bank and ask if payment was not made because Offshore payments have to be declaired to your bank before they can release them to your account. Call your Bank and ask tha they direct you to the FOREX DEPARTMENT - You should get your money within a few hours after having declaired. ---
**Author:** ![antiflu-accolle-2](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@antiflu-accolle-2](https://community.deriv.com/u/antiflu-accolle-2)\ **Post date:** [August 28, 2020, 9:31pm UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/4 "2020-08-28T21:31:17Z")
Please I made a withdrawal order and I was debited without been paid for about 24 hours now and the money has left my account but wasn’t credited to any agent. USD Account CR1722077 ---
**Author:** ![abroach-acaroid-2](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@abroach-acaroid-2](https://community.deriv.com/u/abroach-acaroid-2)\ **Post date:** [September 12, 2020, 10:57am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/5 "2020-09-12T10:57:33Z")
Same to me can u help coz I didn’t get the money which was withdrawn last month 24 ---
**Author:** ![althing-acceder-2](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@althing-acceder-2](https://community.deriv.com/u/althing-acceder-2)\ **Post date:** [April 17, 2021, 7:57pm UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/6 "2021-04-17T19:57:58Z")
Please help my withdrawal from my deriv account hasn’t reflected in my block chain since yesterday please help ---
**Author:** ![carnous-accloys-2](https://avatars.discourse-cdn.com/v4/letter/c/278dde/32.png) [@carnous-accloys-2](https://community.deriv.com/u/carnous-accloys-2)\ **Post date:** [April 19, 2021, 6:49pm UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/7 "2021-04-19T18:49:05Z")
Same here it’s been 3days waiting for my funds to reflect in my bitcoin wallet please help ---
**Author:** ![antitax-absents-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/antitax-absents-2/32/813_2.png) [@antitax-absents-2](https://community.deriv.com/u/antitax-absents-2)\ **Post date:** [April 20, 2021, 12:14pm UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/8 "2021-04-20T12:14:14Z")
Same here since the 16th ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [January 22, 2022, 9:48am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/9 "2022-01-22T09:48:02Z")
For instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible. ---
**Author:** ![auxetic-acyloin-2](https://avatars.discourse-cdn.com/v4/letter/a/3bc359/32.png) [@auxetic-acyloin-2](https://community.deriv.com/u/auxetic-acyloin-2)\ **Post date:** [January 31, 2022, 1:15pm UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/10 "2022-01-31T13:15:43Z")
i have deposited money through zingpay into my deriv account but the funds are not showing up on deriv account yet money was deposited from my bank account. please assist. ---
**Author:** ![Margaret\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/margaret_deriv/32/5512_2.png) [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Post date:** [February 2, 2022, 2:42am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/11 "2022-02-02T02:42:28Z")
Hi Auxetic, thank you for joining the community! For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![baubees-aerator-2](https://avatars.discourse-cdn.com/v4/letter/b/e47774/32.png) [@baubees-aerator-2](https://community.deriv.com/u/baubees-aerator-2)\ **Post date:** [May 2, 2023, 10:34am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/12 "2023-05-02T10:34:07Z")
I withdraw eUSDT since on 28/4/2023 but UpTo now I did not receive it in my external wallet ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 3, 2023, 3:21am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/13 "2023-05-03T03:21:24Z")
Hello, @baubees-aerator-2 . Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![baubees-aerator-2](https://avatars.discourse-cdn.com/v4/letter/b/e47774/32.png) [@baubees-aerator-2](https://community.deriv.com/u/baubees-aerator-2)\ **Post date:** [May 3, 2023, 5:34am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/14 "2023-05-03T05:34:44Z")
I contacted your customer service but you did not solve my problem ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [May 3, 2023, 6:35am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/15 "2023-05-03T06:35:33Z")
Hi @baubees-aerator-2 We’re sorry for the inconvenience experienced. However, to further check on the issue, you would need to liaise with the Live Chat team for your data protection and better assistance. We’ll work with you to resolve any issues as quickly as possible. Thank you. ---
**Author:** ![bonxies-adverbs-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/bonxies-adverbs-2/32/5636_2.png) [@bonxies-adverbs-2](https://community.deriv.com/u/bonxies-adverbs-2)\ **Post date:** [July 27, 2023, 8:00am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/17 "2023-07-27T08:00:41Z")
I requested for withdraw through dogecoin on 24th July this month and was approved but not reflected in my external wallet ,it took three working days still no positive response from help center and no dogecoin credited into my external wallet. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [July 30, 2023, 5:38am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/18 "2023-07-30T05:38:17Z")
Dear @bonxies-adverbs-2 , thank you for joining our community! We are sorry to hear this and apologize for any inconvenience this has caused you. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![apraxia-airfoil-2](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@apraxia-airfoil-2](https://community.deriv.com/u/apraxia-airfoil-2)\ **Post date:** [June 30, 2024, 4:56am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/19 "2024-06-30T04:56:11Z")
Am facing the same issue, deriv is not providing the transaction hash ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 30, 2024, 9:11am UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/20 "2024-06-30T09:11:38Z")
Hi @apraxia-airfoil-2, thank you for joining our community! We are sorry to hear this. Rest assured, your case has been escalated to the relevant team for further assistance. Kindly allow them some time to get back to you with your request. You kind understanding and patience is highly appreciated. Thank you. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![cherubs-alachah-2](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@cherubs-alachah-2](https://community.deriv.com/u/cherubs-alachah-2)\ **Post date:** [July 3, 2024, 3:42pm UTC](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645/21 "2024-07-03T15:42:25Z")
Same case to me. I requested for a withdrawal earlier yesterday, i got a mail that my withdrawal request is approved but yet, i have not received anything. However, the USD reflection to my deriv account is deducted and not yet received My Cash. I need help please 🥺 [Next page](https://community.deriv.com/t/withdrawal-processed-but-funds-not-received/2645.md?page=2)