# Withdrawal Request Made Using Newly Introduced 10 Coins Payment Method Haven't Been Delivered To My Wallet! **URL:** \ **Category:** Payments & Transactions\ **Created:** [July 30, 2022, 5:17am UTC](https://community.deriv.com/t/withdrawal-request-made-using-newly-introduced-10-coins-payment-method-havent-been-delivered-to-my-wallet/34090 "2022-07-30T05:17:12Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Don-Ricky](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/don-ricky/32/3059_2.png) [@Don-Ricky](https://community.deriv.com/u/Don-Ricky)\ **Post date:** [July 30, 2022, 5:17am UTC](https://community.deriv.com/t/withdrawal-request-made-using-newly-introduced-10-coins-payment-method-havent-been-delivered-to-my-wallet/34090/1 "2022-07-30T05:17:12Z")
Withdrawal I am deriv’s customer for months now. And I’ve made Countless deposits and withdrawals but here’s the problem that I never encountered before. I requested a withdrawal $523.10 dated 29/07/2022 using newly Introduced 10 Coins Payment Method, and it’s been processed by DERIV, but yet to be delivered in my wallet. The support team is helpful but unable to provide a TXID so that I can take it up with my exchange Binance. According to their stance, the transaction has been processed, But I haven’t received it yet and Deriv has failed to provide evidence that it’s Been is sent. The trace ID is 28498710. My exchange is demanding the TXID for tracking the funds. I am in need of funds and it’s very sad to see such a slow response for a crypto transaction. Please kindly provide a TXID so that I can trace the funds. Hoping to receive a response at the earliest. ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [July 30, 2022, 5:28am UTC](https://community.deriv.com/t/withdrawal-request-made-using-newly-introduced-10-coins-payment-method-havent-been-delivered-to-my-wallet/34090/2 "2022-07-30T05:28:29Z")
Dear @Don-Ricky , thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/) ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/) Regards, [Deriv.](http://deriv.com/?_ga=2.227810013.1393637564.1658297084-535439446.1657619680)com ---
**Author:** ![Don-Ricky](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/don-ricky/32/3059_2.png) [@Don-Ricky](https://community.deriv.com/u/Don-Ricky)\ **Post date:** [August 2, 2022, 4:20am UTC](https://community.deriv.com/t/withdrawal-request-made-using-newly-introduced-10-coins-payment-method-havent-been-delivered-to-my-wallet/34090/5 "2022-08-02T04:20:49Z")
Resolved, thanks to Deriv Support Team ---
**Author:** ![clauted-adharma-2](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@clauted-adharma-2](https://community.deriv.com/u/clauted-adharma-2)\ **Post date:** [September 3, 2022, 7:13am UTC](https://community.deriv.com/t/withdrawal-request-made-using-newly-introduced-10-coins-payment-method-havent-been-delivered-to-my-wallet/34090/7 "2022-09-03T07:13:28Z")
@Don-Ricky please how was urs resolved I have exactly similar problems but am still struggling with support to have it resolved ---
**Author:** ![Don-Ricky](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/don-ricky/32/3059_2.png) [@Don-Ricky](https://community.deriv.com/u/Don-Ricky)\ **Post date:** [September 4, 2022, 12:57pm UTC](https://community.deriv.com/t/withdrawal-request-made-using-newly-introduced-10-coins-payment-method-havent-been-delivered-to-my-wallet/34090/8 "2022-09-04T12:57:24Z")
I asked them to open a ticket. So the Payment Officer could investigate the issue. ---
**Author:** ![clauted-adharma-2](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@clauted-adharma-2](https://community.deriv.com/u/clauted-adharma-2)\ **Post date:** [September 4, 2022, 1:09pm UTC](https://community.deriv.com/t/withdrawal-request-made-using-newly-introduced-10-coins-payment-method-havent-been-delivered-to-my-wallet/34090/9 "2022-09-04T13:09:47Z")
So was the funds finally sent to Ur wallet or reverted to Ur deriv account?. I opened a ticket too. Yet to get feedback ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [September 6, 2022, 11:50am UTC](https://community.deriv.com/t/withdrawal-request-made-using-newly-introduced-10-coins-payment-method-havent-been-delivered-to-my-wallet/34090/10 "2022-09-06T11:50:06Z")
Hello, @clauted-adharma-2 . Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. ![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/f/f13ec06f5fca028e85a6285601af8cdc299067ec.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894) ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894) Trading platforms designed with you in mind.